Comparison

Kenect vs IDS Service Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Kenect

Connect with customers through text messaging to boost leads, gather online reviews, and process payments. Initiate video calls directly from text conversations.

Highlights
  • Customer texting
  • Lead generation
  • Online review generation
  • Payment capture
  • Video chat via text
Features
Read full description

Engage with your customers where they are - texting on their phone. Double your leads, generate online reviews, capture payments and start video chat conversations all via text message.

About

IDS Service Mobile

Empower service and parts employees to manage daily tasks remotely within a dealership. This app streamlines operations, boosts technician productivity, and accelerates customer checkouts by enabling on-the-spot payments and updates.

Highlights
  • Remote task management for service employees
  • Increase technician productivity
  • Clock in/out of labor lines
  • Update work orders on the go
  • Accelerate customer checkouts
  • Take credit card payments and signatures remotely
  • Attach photos to jobs and warranty claims
Features
Read full description

Wouldn’t it be great if your service and parts employees could perform their key daily tasks from anywhere in the dealership? Thanks to the IDS Service Mobile App, they can! Our Mission is to provide an end to end mobile solution that enables dealerships to find new ways to save time and generate more revenue by innovating, automating, and creating unrealized efficiencies through our intuitive and easy to use app that will keep your techs in their bays turning wrenches. This app is fully integrated with the IDS Astra dealer management system and works on all up-to-date Apple mobile devices. With this app, you will be able to: -------------------------------- - Increase technician productivity. Get your technicians to clock in and out of labor lines, update work orders, move between jobs and take relevant photos on the go. - Accelerate checkouts. Take credit card payments and signatures from anywhere in the dealership to get your customers in and out faster. Here’s what our customers had to say: -------------------------------------- “We can provide service to our customers right on the spot, without having to go back and forth to a computer, which is a huge plus for us.” - Jeremy Ketelsen, Ketelsen RV. “One of the features we liked about the IDS Service Mobile App is the ability to take pictures of units, engines and parts, which we can then attach to specific jobs and warranty claims. It allows us to increase the efficiency of our warranty process and gives visual history of a unit or part when it enters the dealership, removing any possibility of future discrepancies.” - Carly Poole, Buckeye Marine.

Screenshots

Kenect4 screens
IDS Service Mobile4 screens

Verdict

The call

The clearest difference is rating: Kenect at 3.8 against IDS Service Mobile's 1.9. Kenect also leads on update cadence (fortnightly vs every 2 months) and review sentiment (38% vs 21%). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Kenect holds the better App Store score, 3.8 against 1.9. Both are backed by a comparable volume of ratings — 68 and 47 respectively. Written reviews point the same way: 38% of Kenect's written reviews are positive against 21% of IDS Service Mobile's.

UpkeepUpdate frequency

Kenect ships an update fortnightly, IDS Service Mobile every 2 months. The most recent releases landed on September 24, 2026 and August 20, 2026 respectively.

Scorecard3 real differences · 7 level
Kenect versus IDS Service Mobile: the parameters behind the verdict, then further details
ParameterKenectIDS Service Mobile
PriceFreeFree
Rating3.8 (68 ratings) — better1.9 (47 ratings)
Positive reviews37.5% of reviews — better21.1% of reviews
Number of ratings68 — better47
Update frequencyFortnightly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.415.5 — better
Further details — not scored
Size63 MB79 MB
Age rating4+4+
DeveloperKenect, LLCIntegrated Dealer Systems Inc.

Customer experience

Kenect

All ratings68 ratings
Positive69.1%
Neutral5.9%
Negative25.0%
Written reviews16 reviews
Positive37.5%
Neutral12.5%
Negative50.0%

IDS Service Mobile

All ratings47 ratings
Positive21.3%
Neutral0.0%
Negative78.7%
Written reviews19 reviews
Positive21.1%
Neutral0.0%
Negative78.9%

In-app purchases

None

Kenect

No in-app purchases

None

IDS Service Mobile

No in-app purchases

Questions

Is Kenect free?
Kenect is free to download, with no in-app purchases.
Is IDS Service Mobile free?
IDS Service Mobile is free to download, with no in-app purchases.
Which has better reviews, Kenect or IDS Service Mobile?
Kenect is rated higher. Kenect averages 3.8 out of 5 from 68 ratings, while IDS Service Mobile averages 1.9 from 47 ratings.
Do Kenect or IDS Service Mobile have ads?
Neither Kenect nor IDS Service Mobile shows ads.
Which is updated more often, Kenect or IDS Service Mobile?
Kenect ships an update fortnightly, and IDS Service Mobile every 2 months. Most recently, Kenect was updated on September 24, 2026 and IDS Service Mobile on August 20, 2026.

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