Smart911 vs Custom Paws
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Smart911
Enhance emergency preparedness by creating a Safety Profile to share vital household information with 9-1-1. Receive targeted emergency alerts for weather, traffic, and public safety events.
- Create Safety Profiles
- Share household information with 9-1-1
- Receive emergency alerts
- Customize notification types
- View medical and contact details
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Be better prepared for any emergency with Smart911. By signing up, you can share lifesaving information about your household with 9-1-1 and receive targeted emergency alerts. When you call 9-1-1, your Smart911 Safety Profile displays on the 9-1-1 screen. The 9-1-1 call takers can view your addresses, medical information, home information, pets and vehicles, and emergency contacts. You can provide as much or as little information as you like. This additional information enables 9-1-1 and first responders to send help fast. Smart911 can also keep you informed of weather, traffic, and other emergencies by sending emergency alerts from the National Weather Service and local public safety agencies. You can select the types of notifications you want and how you want to be notified. Smart911: Information worth sharing. Sign up today.
Custom Paws
Manage your pet's care with ease. Schedule appointments, get real-time updates with photos, communicate directly with staff, and handle payments securely. Experience top-tier pet services.
- Schedule appointments
- Receive pet status updates
- View pet photos
- Chat with staff
- Contactless payments
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Custom Paws offers the very best in pet care! Use our app to schedule appointments, receive status updates & pet pictures, chat with us, make contactless payments, and much more! Come see us at Custom Paws where we delight you and your pets!
Screenshots
Verdict
Smart911 and Custom Paws both sit at 4.7 stars, but that hides the real split: 83% of Custom Paws's written reviews are positive against 37% of Smart911's. Custom Paws also leads on update cadence (every 5 weeks vs every 4 months). Smart911's advantage is ratings volume (6.6K vs 19). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for Smart911 against 4.8 for Custom Paws. That said, the two scores are not equally well evidenced: Smart911 has 6.6K ratings behind it against 19, so its average is the more settled of the two. Written reviews are what separate them: 37% of Smart911's written reviews are positive against 83% of Custom Paws's.
Smart911 ships an update every 4 months, Custom Paws every 5 weeks. The most recent releases landed on October 17, 2026 and October 4, 2026 respectively.
| Parameter | Smart911 | Custom Paws |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (6.6K ratings) | 4.8 (19 ratings) — better |
| Positive reviews | 37.1% of reviews | 83.3% of reviews — better |
| Number of ratings | 6.6K — better | 19 |
| Update frequency | Every 4 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod — better | iPhone |
| Requires iOS | 16 — better | 17.0 |
| Further details — not scored | ||
| Size | 26 MB | 140 MB |
| Age rating | 4+ | 4+ |
| Developer | Rave Mobile Safety | iTrust Ventures LLC |
Customer experience
Smart911
Custom Paws
Bugs and requests
Smart911
Reported bugs
4 issues- Unable to confirm phone number and get verification code
- Keeps signing users out and unable to log back in
- Incorrect address formatting and inability to update location
- Delayed or missing emergency alerts and notifications
Requested features
4 requests- Ability to adjust pin location on map
- Option to select specific areas for alerts
- Improved notification settings and customization
- Support for apartment/building entry details
Custom Paws
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Smart911
No in-app purchases
Custom Paws
No in-app purchases
