MySPWater vs OSH Host Stand

Your Account. Your Way. Upgrade Your Customer Portal. Your enhanced Sammamish Plateau Water portal delivers great control features: ● Hassle-free payments: You can now use your credit/debit cards for autopay! ● Guest Access: Allow tenants to access and pay bills ● Smart Tracking: Water usage insights at a glance ● Multi-Account Control: Manage all properties with one login ● Direct Support: Connect and resolve issues promptly ● Mobile App: Complete control on your mobile device

OSH is the restaurant operating system for the front desk. Staff sign in with their OSH account and land in the right workspace for their role: host, admin, or owner. Guests can open the same app into a branded queue tracker for the specific restaurant they are visiting. WAITING TAB • Live queue: every party in position order, with promised time and a second-by-second "waiting" clock. • Guest ETA changes: when a guest moves their ETA from the guest queue tracker, hosts see the updated time and whether it happened after a call. • One-tap Seat: tap Seat on any party, enter the physical table number, and confirm. The party moves to the Seated tab and your turn-time tracking starts. • One-tap Chat: a two-way SMS thread with the guest, including three quick replies — "Your table is almost ready," "Need 5 more minutes?" and "We lost you — are you still here?" • One-tap Call: dial the guest's phone directly from the row. No paste, no dialer. The call is logged on the party record. • Notify, Custom SMS, Custom Call, No-show: the existing host actions are preserved. • Rows whose phone number is missing or invalid disable messaging and calling automatically so you can't accidentally reach the wrong party. SEATED TAB • Every seated row shows its table number in the leftmost cell so anyone at the stand can answer "where is the Patel party sitting?" in half a second. • Advance turn states — Ordered / Served / Checkout / Departed — so your downstream Avg Order, Avg Serve, and Avg Checkout rollups stay accurate. SEAT-WITH-TABLE DIALOG • Table number is required on seat. Recent tables are quick-pick chips. • If you try to seat a party at a table that is already occupied, you see the conflict (which party is currently there), and an explicit override is required to proceed. Mistakes are caught; emergencies are not blocked. ROLE-AWARE ACCESS • Hosts land directly in the live floor view. • Admins and owners get a workspace for guest settings, messaging identity, and front-desk controls. • Guests can enter a restaurant slug and optionally a party code to open that restaurant's branded queue tracker. BUILT FOR THE STAND • Rich mobile-first UI with restaurant branding after login. • iPad-primary, iPhone-secondary. • Polls every 15 seconds while the app is in the foreground; pauses automatically while backgrounded so it doesn't burn battery on a locked tablet. • Staff sign in with a named OSH account, with multi-restaurant selection when needed. OSH is an internal hospitality tool. It does not collect or display data beyond what the restaurant already manages in the OSH dashboard today.