First Electric vs MySparklight
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
First Electric
Manage your utility account with ease. Make payments, view billing and usage history, report service issues, and receive important news alerts. Find facility and payment locations on an interactive map.
- Account management
- Bill payment
- Usage tracking
- Service issue reporting
- News alerts
- Location maps
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The First Electric Cooperative app is a new and improved way to manage your account. Make a payment, view usage and billing information, notify us of account and service issues, receive up-to-date news alerts and more. Additional Features: Bill & Pay - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. My Usage - View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface. Contact Us - Easily contact First Electric by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates. Maps - Displays facility and payment dropbox locations on a map interface.
MySparklight
Manage your internet services easily. Update your profile, view plan details, and pay bills. Optimize network performance with tools like speed tests and troubleshooting.
- Service management
- Profile updates
- Bill payment
- Network performance optimization
- Speed tests
- Troubleshooting tools
- Customer support access
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The MySparklight app puts your account at your fingertips. Easily manage your services, view account information, make payments, manage billing preferences, and stay informed with important updates—all from your mobile device. With MySparklight, you can: • View account and service details • Make payments quickly and securely • Manage Auto Pay and Paperless Billing • Access billing and payment information • Receive important account notifications • Contact customer support Download MySparklight today for a simple, convenient way to manage your account on the go.
Screenshots
Verdict
The clearest difference is rating: First Electric at 3.4 against MySparklight's 2.0. MySparklight's advantage is update cadence (fortnightly vs every 2 months) and ratings volume (208 vs 31). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
First Electric holds the better App Store score, 3.4 against 2.0. That said, the two scores are not equally well evidenced: MySparklight has 208 ratings behind it against 31, so its average is the more settled of the two. Written reviews point the same way: 8% of First Electric's written reviews are positive against 6% of MySparklight's.
First Electric ships an update every 2 months, MySparklight fortnightly. The most recent releases landed on July 23, 2026 and September 19, 2026 respectively.
| Parameter | First Electric | MySparklight |
|---|---|---|
| Price | Free | Free |
| Rating | 3.4 (31 ratings) — better | 2.0 (208 ratings) |
| Positive reviews | 8.3% of reviews — better | 6.5% of reviews |
| Number of ratings | 31 | 208 — better |
| Update frequency | Every 2 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 30 MB | 38 MB |
| Age rating | 17+ | 4+ |
| Developer | First Electric Cooperative Corporation | CableOne |
Customer experience
First Electric
MySparklight
Bugs and requests
First Electric
Not enough reviews yet to summarise bugs or requests.
MySparklight
Reported bugs
19 issues- Login button unresponsive or frozen
- Username provided but rejected during login
- Terms and conditions acceptance button non-functional
- Payment method screen only appears when disconnected from WiFi
- Add payment button changes color but does nothing
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- App out of sync after address change
- Constant pixelation and rendering issues
- App requires disconnect from WiFi to function properly
- Autopay deactivate button impossible to use
- Face ID sign-out loop
- Autofill password compatibility issues
- App crashes when opening
- Support links unclickable
- Chat function unresponsive
- Endless loading cycles during updates
- App freezes during form input
- Login credentials rejected in app but work on website
- Account disconnection notification after address change
- Service option missing from app interface
Requested features
13 requests- WiFi device management - see connected devices
- Data usage monitoring and tracking
- Service status and diagnostic information
- Remote modem/router reset capability
- Ability to view service plan details
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- Speed test functionality
- Upgrade/downgrade options in app
- Live chat support that actually works
- Outage notifications that function properly
- WiFi password management
- Upstream/downstream speed visibility
- Service availability checker
- Better autopay management controls
In-app purchases
First Electric
No in-app purchases
MySparklight
No in-app purchases
Questions
Is First Electric free?
Is MySparklight free?
Which has better reviews, First Electric or MySparklight?
Do First Electric or MySparklight have ads?
Which is updated more often, First Electric or MySparklight?
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