CHI311 vs Priv Pro
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CHI311
Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.
- Submit new service requests
- Track request status and resolution times
- Attach photos to requests
- Map request locations
- Create an account for tracking
- Search knowledge articles
- View neighborhood requests
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See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans!
Priv Pro
This app enables approved service providers to manage their professional profiles, service offerings, and client appointments. It facilitates communication with clients and provides access to customer support.
- Manage profiles and portfolios
- Schedule and manage client appointments
- Accept and manage transaction requests
- In-app chat and call with clients
- Access customer care support
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This app allows approved Priv providers to manage their profiles, portfolios, schedules, services and territories for the purposes of accepting and managing transaction requests coming from individual clients from the Priv Client app and website. Additional features include in app chat and call for existing clients, in app access to Priv customer care, and more.
Screenshots
Verdict
The clearest difference is ads: CHI311 at none against Priv Pro's shown. CHI311 also leads on ratings volume (235 vs 24). Priv Pro's advantage is iOS requirement (11.0 vs 17.6). On price, rating, review sentiment and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 2.5 for CHI311 against 2.4 for Priv Pro. That said, the two scores are not equally well evidenced: CHI311 has 235 ratings behind it against 24, so its average is the more settled of the two. Written reviews are what separate them: 14% of CHI311's written reviews are positive against 11% of Priv Pro's.
CHI311 ships an update every 3 weeks, Priv Pro every 4 weeks. The most recent releases landed on September 28, 2026 and September 17, 2026 respectively.
| Parameter | CHI311 | Priv Pro |
|---|---|---|
| Price | Free | Free |
| Rating | 2.5 (235 ratings) — better | 2.4 (24 ratings) |
| Positive reviews | 14.2% of reviews — better | 11.1% of reviews |
| Number of ratings | 235 — better | 24 |
| Update frequency | Every 3 weeks — better | Every 4 weeks |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 17.6 | 11.0 — better |
| Further details — not scored | ||
| Size | 29 MB | 36 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Chicago | PRIV LLC., |
Customer experience
CHI311
Priv Pro
Bugs and requests
CHI311
Reported bugs
3 issues- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions
Requested features
3 requests- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features
Priv Pro
Not enough reviews yet to summarise bugs or requests.
In-app purchases
CHI311
No in-app purchases
Priv Pro
No in-app purchases
