FlySmart vs 12Go Train Bus Ferry Flight
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FlySmart
Understand and exercise your travel rights with this app. Easily lodge complaints with supporting evidence and track their progress in real-time. Access airline and airport performance data to make informed travel decisions.
- Exercise travel rights
- Lodge flight complaints
- Attach evidence to complaints
- Track complaint progress
- View airline performance
- Access airport performance
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With the FlySmart app, your travel rights are always just a tap away. FlySmart is a consumer-focused initiative under the Civil Aviation Authority of Malaysia (CAAM), helping travellers understand and exercise their travel rights through the FlySmart mobile app. Create an account easily with your e-mail address, name and phone number**, and enjoy peace of mind knowing that your rights protection is always within reach.* Through the FlySmart app, you can lodge complaints* to CAAM concerning any flight-related issues during your trip. When you submit your complaint case, you can support it by instantly snapping photos and attaching documents as evidence. You will then receive notifications as your complaint case progresses from submission to resolution, and the Case History feature lets you track every update in real time. The app also provides direct links to airline and airport performance dashboards on the CAAM website, where you can view on-time performance, delays, and cancellations to help you make more informed travel choices.* Download and install the FlySmart mobile app today, and travel smart with FlySmart! *An internet connection is required at all times **Your personal data will solely be used for CAAM’s complaints management only. **Please review the Personal Data Privacy Disclaimer at https://flysmart.my/en/flysmart-app-disclaimer/
12Go Train Bus Ferry Flight
Book tickets for trains, buses, ferries, flights, and more worldwide. Find budget travel options across over 70,000 locations in 140+ countries with a simple booking process and multiple payment methods.
- Book trains, buses, ferries, flights, and transfers
- Worldwide travel options
- Budget travel deals
- Easy booking process
- Multiple payment methods
- Additional travel services (transfers, car rentals)
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12Go: Your Travel Companion The 12Go app is your on-the-go travel agency, offering various means of transportation like trains, buses, boats, transfers, vans, taxis, and flights to your desired destination, both regionally and worldwide. We provide budget travel options in over 70,000 locations across more than 140 countries, including: Destinations: Thailand: Bangkok, Chiang Mai, Koh Samui, Koh Phangan, Koh Tao, Pattaya, Phuket, Surat Thani, Chiang Rai, Pai, Koh Phi Phi Vietnam: Hanoi, Sapa, Ninh Binh, Ho Chi Minh City, Hai Phong, Hue, Da Lat, Ha Giang, Halong Bay Philippines: Manila, Cebu, Bohol, Coron, El Nido, Baguio, Bicol, Siquijor Indonesia: Bali, Gili Islands, Sanur, Nusa Penida, Nusa Lembongan, Lombok, Jakarta, Yogyakarta Japan: Tokyo, Osaka, Kyoto, Hokkaido, Mount Fuji, Sapporo, Nagoya, Hiroshima Cambodia: Phnom Penh, Kampot, Siem Reap, Sihanoukville, Koh Rong Samloem Malaysia: Kuala Lumpur, Penang, Genting Highlands, Malacca, Langkawi, Pahang, Johor Bahru, Batam, Ipoh Laos, Sri Lanka, Singapore, Taiwan, Hong Kong, Australia, Egypt, Morocco, and many others! Access the Best Deals: We partner with over 13,000 travel companies and operators, including Lomprayah, Greenbus, Techbus, Phantip 1970, Roong Reuang Coach, Prem Pracha, Songserm, Vietnam Railways, Indian Railways (IRCTC), Koh Tao Booking Center, Grouptour, Chaokoh Travel Center, Bangkok Busline, Bundhaya Speed Boat, Giant Ibis Transport, Semaya One, Sri Lanka Railways, Transport Co, AirAsia, Sombat Tour, Seatran Discovery, Montanatip, Virak Buntham Express, Eka Jaya, Shinkansen, and many more. Easy Booking Process: Select your origin, destination, departure date, return (if round trip), and number of passengers. Click "Find tickets". Our search results will show you the "Best options" with the best and most popular travel deals. Below, you will find "Other options" sorted by type of transportation. Use filters to set your desired price range, arrival/departure time, stations, and operator. Choose your preferred deal and click "Book now" to start the checkout process. Fill in your passenger information and select your preferred payment method. Once payment is complete, you will receive your booking confirmation and e-tickets shortly. Other Services: Our additional travel services include airport transfers, baggage upgrades, priority support, SMS trip notifications, rail passes, day trips, hotel bookings, and car rentals for most available destinations. Payment Methods: Pay via PayPal, credit/debit card (Visa, Mastercard, American Express AMEX), UnionPay, AliPay, bank transfer, QR payments (PromptPay), app wallet (TrueMoney), or your local payment method. Customer Support: We provide 24/7 multilingual online support, including live chat through your registered account on 12go.asia via the "Need help?" chat button. You can also ask questions within our app by providing your email and booking number or browse FAQ articles. With over 60,000 trusted reviews from our customers, we strive to be transparent and genuine, ensuring the best possible experience. We are always ready to help you find a fair deal! Download 12Go now and start planning your next adventure!
Screenshots
Verdict
The clearest difference is rating: 12Go Train Bus Ferry Flight at 4.7 against FlySmart's 3.0. 12Go Train Bus Ferry Flight also leads on update cadence (fortnightly vs every 3 months) and ratings volume (1.7K vs 3). FlySmart's advantage is monetization model (free vs free with in-app purchases). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
12Go Train Bus Ferry Flight holds the better App Store score, 4.7 against 3.0. That said, the two scores are not equally well evidenced: 12Go Train Bus Ferry Flight has 1.7K ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 0% of FlySmart's written reviews are positive against 22% of 12Go Train Bus Ferry Flight's.
FlySmart ships an update every 3 months, 12Go Train Bus Ferry Flight fortnightly. The most recent releases landed on October 5, 2026 and October 21, 2026 respectively.
| Parameter | FlySmart | 12Go Train Bus Ferry Flight |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (3 ratings) | 4.7 (1.7K ratings) — better |
| Positive reviews | 0.0% of reviews | 22.0% of reviews — better |
| Number of ratings | 3 | 1.7K — better |
| Update frequency | Every 3 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 68 MB | 60 MB |
| Age rating | 4+ | 12+ |
| Developer | Malaysian Aviation Commission (MAVCOM) | 12Go Asia Pte Ltd |
Customer experience
FlySmart
12Go Train Bus Ferry Flight
Bugs and requests
FlySmart
Not enough reviews yet to summarise bugs or requests.
12Go Train Bus Ferry Flight
Reported bugs
3 issues- App crashes when switching between apps
- Payment processing issues
- Incorrect travel information displayed
Requested features
4 requests- Improve authentication and login process
- Add more payment options
- Enhance refund and cancellation policies
- Provide better communication with customers
In-app purchases
FlySmart
No in-app purchases
12Go Train Bus Ferry Flight
No in-app purchases
Questions
Is FlySmart free?
Is 12Go Train Bus Ferry Flight free?
Which has better reviews, FlySmart or 12Go Train Bus Ferry Flight?
Do FlySmart or 12Go Train Bus Ferry Flight have ads?
Which is updated more often, FlySmart or 12Go Train Bus Ferry Flight?
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