My Impact vs Van311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Impact
Connect with organizations you support or serve. Volunteers can manage shifts, donors can track donations and receive updates, members can manage profiles and renew memberships, and clients can update their information. Requires an existing account.
- Volunteer shift scheduling
- Donation tracking and updates
- Membership renewal
- Profile management
- Tax receipt access
- Client information updates
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For charities, not-profits and government agencies that use Better Impact software to work better with their volunteers, donors, members or clients, the My Impact app is your mobile connection to them. If you’re a volunteer, you can schedule yourself into shifts, check to see when you’re assigned and much more. If you’re a donor, you can get updates on how your last donation investment has helped, view your previous donations, and get tax receipts. If you’re a member, you can update your profile, keep up to date with member news and renew your membership. If you’re a client, you can update your profile including important information for the organization helping you. Please note that a MyImpact account is required in order to use this app.
Van311
Easily connect with the City of Vancouver for services and updates. Report maintenance issues like potholes or graffiti with location and photo details. Access online services and get emergency information conveniently.
- Request city services
- Report maintenance issues
- Geo-locate issues
- Add photos to reports
- Get emergency updates
- Access online services
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Connect with the City of Vancouver anywhere, any time! Van311 lets you request a service, get emergency updates, or get quick access to our online services. Using this official City of Vancouver app, you can report City maintenance issues, such as potholes, graffiti, or burnt out street lights. It will geo-locate your location and give you the option to add a picture to help describe the issue. Have questions, a problem, or feedback? Reach out to us at van311.ca/contact-us.
Screenshots
Verdict
The clearest difference is update cadence: My Impact at every 3 months against Van311's every 7 months. My Impact also leads on iOS requirement (13.0 vs 15.1). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My Impact ships an update every 3 months, Van311 every 7 months. The most recent releases landed on October 29, 2026 and October 2, 2026 respectively.
| Parameter | My Impact | Van311 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.5 (128 ratings) — better | — |
| Positive reviews | 14.9% of reviews — better | 9.4% of reviews |
| Number of ratings | 128 — better | — |
| Update frequency | Every 3 months — better | Every 7 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 1 MB | 44 MB |
| Age rating | 4+ | 4+ |
| Developer | Better Impact Inc. | City of Vancouver |
Customer experience
My Impact
Van311
Bugs and requests
My Impact
Reported bugs
53 issues- Cannot see hours or find shifts
- App is full of bugs
- App does not work on iPhone or computer
- Report a problem page doesn't exist
- App displays only logo, nothing else happens
Show 48 moreShow fewer
- Blank white page after update
- Add to My Calendar feature not working
- App only shows loading screen
- External links no longer work
- App keeps crashing on iPhone 16
- App is filled with glitches, bugs, and lags
- Constantly getting booted off the app
- Home tab pops up as blank
- Files button disappeared from Main Menu
- Crashes 50 percent of the time
- Nothing appears as a menu in the app
- Unable to login, no email notice for forgotten password
- Stuck on website, cannot get into mobile app
- Some shifts showed, some didn't
- App does not work with iPhone 12
- App won't do what it's supposed to
- App will not use add to calendar
- Username and password will suddenly not work
- Email with password reset instructions never arrives
- Does not recognize password, have to create new one
- Clocking in and out isn't working on phone
- Logo is messed up
- Home page is always blank
- Calendar feature doesn't work
- Errors when clicking 'start clock'
- App does not show any schedules
- Menu is frozen, nothing works
- Cannot get in, reset password doesn't work
- Won't load
- Freezes
- App crashes when trying to add activity to calendar
- No updates in a year, bugs in iOS 15
- Hours feature incorrectly stores data
- App won't work if you haven't signed up to a pcyc page
- All I get after signing on is my name on a blank page
- Nothing showed up, just a blank screen
- Offers no options to see volunteer opportunities
- Cannot write volunteer work down
- Cannot merge accounts and now locked out
- Won't open up now
- Does not pick up all scheduled commitments
- Cannot figure out how to make an account
- Troublesome password change
- App would work much better inside out
- User profile completed, but nothing happens
- Website links take you back to the full site
- Does not open to the volunteer page
- Countless hours wasted attempting to get this junk implemented
Requested features
10 requests- Fix 'add to calendar' function
- Improve user-friendliness
- Add dark mode/change color scheme
- Add alert for new shifts
- Overview calendar view
Show 5 moreShow fewer
- Ability to switch between multiple accounts
- Add administrator access app
- Add organization feature
- Send to printer/pdf function
- Merge accounts easily
Van311
Not enough reviews yet to summarise bugs or requests.
In-app purchases
My Impact
No in-app purchases
Van311
No in-app purchases
