Comparison

Esri Support vs Touch GIS

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Esri Support

Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.

Highlights
  • AI chatbot for technical issues
  • Instant notifications for updates
  • Video tutorials for Esri technologies
  • Contact support via phone, chat, or form
  • Manage support cases and bugs
  • ArcGIS Online service status dashboard
Features
Read full description

Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone. With the Esri Support app you can: 1. Find answers to your questions and solutions to technical issues using our generative AI chatbot. 2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more. 3. Explore video tutorials for Esri technologies. 4. Contact Esri Support by phone, chat, or case submission form. 5. Request a call back to get help on your schedule. 6. Manage your support cases, bugs, and enhancements. 7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted. 8. Subscribe to bugs and receive notifications whenever new information becomes available.

About

Touch GIS

This professional tool simplifies field data collection and mapping. It allows users to create and customize data forms, collect various data types offline, and export them to standard GIS formats. Professionals across diverse fields utilize it to enhance their fieldwork.

Highlights
  • Create Points, Lines, Polygons, Circles
  • Customizable attribute forms
  • Offline map tile saving
  • Export to industry standard formats
  • Attach photos to locations
  • Clinometer tool for orientation
  • Add custom base maps and overlays
Read full description

Touch GIS is the most intuitive professional field data collection and mapping tool. It's a super-powered field notebook enabling you to collect any kind of data, in any environment, online or offline, and transfer it easily to your preferred desktop GIS. We believe your data collection tools should amplify your capabilities, not limit them, which is why we focus on keeping your forms and attributes totally customizable in the field. Join thousands of professionals utilizing Touch GIS as their mobile GIS app to enhance their field work in geologic mapping, ecological mapping, civil engineering, mineral exploration and mining, natural resource management, landscape architecture, and more. FEATURES - Easily capture new Points, Lines, Polygons, and Circles in the field. - Quickly and accurately draw new lines and polygons with free draw mode and vertex snapping. - Adjust feature class attribute forms in the field at any time. - Get multiple perspectives by switching between basemaps in the field. - Download basemaps for offline use. - Export to many industry standard formats. - Snap, mark up, and attach photos to locations. - Measure planar and linear feature orientation using our clinometer tool with strike/dip, dip/dip direction, or trend/plunge formats. - Add custom base maps with WMS/WMTS. - Add raster images like Geospatial PDFS or GeoTiffs and other overlays to your map to see your location in context. - Add team members so your whole team has access. Supported file types: - Shapefiles - KML and KMZ - Geospatial PDF / GeoPDF - GeoPackage (GPKG) - GeoJSON - GPX - CSV - World File - Geotiff - JPG - PNG Customizable attribute types: - Description - Date & Time - Photos - List Of Values - Checkbox - Address - Number - Website - Phone Number - Attitude / Orientation for Geologic features Pre-loaded feature classes supporting many different use-cases: - Forestry - Geology - Real Estate - Stream Surveys - Water Infrastructure - Wetlands management - Create your own fully customizable data attribute forms, and update them in the field as needed. Terms of Service: https://www.touchgis.app/terms-of-service Privacy Policy: https://www.touchgis.app/privacy

Screenshots

Esri Support4 screens
Touch GIS4 screens

Verdict

The call

The clearest difference is rating: Esri Support at 4.5 against Touch GIS's 4.0. Esri Support also leads on in-app purchases (none vs 2). Touch GIS's advantage is review sentiment (50% vs 25%). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Touch GIS sells 2 in-app purchases, starting at $29.99 per month. Esri Support asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Esri Support holds the better App Store score, 4.5 against 4.0. Both are backed by a comparable volume of ratings — 33 and 32 respectively. Written reviews complicate that: 25% of Esri Support's written reviews are positive against 50% of Touch GIS's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Esri Support ships an update every 2 weeks, Touch GIS every 3 weeks. The most recent releases landed on September 23, 2026 and September 24, 2026 respectively.

Scorecard4 real differences · 6 level
Esri Support versus Touch GIS: the parameters behind the verdict, then further details
ParameterEsri SupportTouch GIS
PriceFreeFree
Rating4.5 (33 ratings) — better4.0 (32 ratings)
Positive reviews25.0% of reviews50.0% of reviews — better
Number of ratings33 — better32
Update frequencyEvery 2 weeks — betterEvery 3 weeks
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.615.6
Further details — not scored
Size89 MB79 MB
Age rating4+4+
DeveloperESRITouchGIS

Customer experience

Esri Support

All ratings33 ratings
Positive84.8%
Neutral6.1%
Negative9.1%
Written reviews4 reviews
Positive25.0%
Neutral25.0%
Negative50.0%

Touch GIS

All ratings32 ratings
Positive68.8%
Neutral9.4%
Negative21.9%
Written reviews30 reviews
Positive50.0%
Neutral13.3%
Negative36.7%

In-app purchases

None

Esri Support

No in-app purchases

2 purchases

Touch GIS

Subscriptions2
  • Pro Subscription (Monthly)$29.991 Month
  • Pro License (Annual)$299.991 Year

Questions

Is Esri Support free?
Esri Support is free to download, with no in-app purchases.
Is Touch GIS free?
Touch GIS is free to download, with in-app purchases available.
Which has better reviews, Esri Support or Touch GIS?
Esri Support is rated higher. Esri Support averages 4.5 out of 5 from 33 ratings, while Touch GIS averages 4.0 from 32 ratings.
Do Esri Support or Touch GIS have ads?
Neither Esri Support nor Touch GIS shows ads.
Which is updated more often, Esri Support or Touch GIS?
Esri Support ships an update every 2 weeks, and Touch GIS every 3 weeks. Most recently, Esri Support was updated on September 23, 2026 and Touch GIS on September 24, 2026.

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