Esri Support vs Bsmile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Esri Support
Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.
- AI chatbot for technical issues
- Instant notifications for updates
- Video tutorials for Esri technologies
- Contact support via phone, chat, or form
- Manage support cases and bugs
- ArcGIS Online service status dashboard
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Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone. With the Esri Support app you can: 1. Find answers to your questions and solutions to technical issues using our generative AI chatbot. 2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more. 3. Explore video tutorials for Esri technologies. 4. Contact Esri Support by phone, chat, or case submission form. 5. Request a call back to get help on your schedule. 6. Manage your support cases, bugs, and enhancements. 7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted. 8. Subscribe to bugs and receive notifications whenever new information becomes available.
Bsmile
This platform streamlines appointment booking and business management. It provides 24/7 online scheduling, customizable website branding, and a comprehensive shop management system. Ideal for businesses looking to enhance customer convenience and operational efficiency.
- 24/7 online appointment booking
- Standard website branding
- Shop management system
- Appointment system integration
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Bsmile offers 3-in-1 platform including: 1. Booking online 24/7. 2. Standard website branding. 3. shop’s management & Appointment system.
Screenshots
Verdict
The clearest difference is rating: Esri Support at 4.5 against Bsmile's 4.0. Esri Support also leads on ratings volume (33 vs 1) and update cadence (every 2 weeks vs every 6 weeks). Bsmile's advantage is iOS requirement (13.0 vs 15.6). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Esri Support holds the better App Store score, 4.5 against 4.0. That said, the two scores are not equally well evidenced: Esri Support has 33 ratings behind it against 1, so its average is the more settled of the two.
Esri Support ships an update every 2 weeks, Bsmile every 6 weeks. The most recent releases landed on October 20, 2026 and October 5, 2026 respectively.
| Parameter | Esri Support | Bsmile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (33 ratings) — better | 4.0 (1 ratings) |
| Positive reviews | 25.0% of reviews | — |
| Number of ratings | 33 — better | 1 |
| Update frequency | Every 2 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.6 | 13.0 — better |
| Further details — not scored | ||
| Size | 89 MB | 10 MB |
| Age rating | 4+ | 17+ |
| Developer | ESRI | Bsmile Limited Liability Company |
Customer experience
Esri Support
Bsmile
In-app purchases
Esri Support
No in-app purchases
Bsmile
No in-app purchases
