ServiceNow Agent vs Zebra Printer Setup Utility

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

With Zebra’s Printer Setup Utility, configuring your Zebra Print DNA printers to optimize performance is easy – no specialized knowledge required. The app can find and connect to Zebra Print DNA printers communicating via a network or Bluetooth. Follow the simple wizards to set specific parameters including connectivity, calibration, media type, printer language and print quality – to optimize performance. With the Security Assessment Wizard feature, assess your Zebra printer security posture, compare your settings against security best practices and make changes based on your conditions to increase protection. Bluetooth Printers are now manageable, even in the field! Traditionally, Bluetooth printers are not easily managed – particularly when the printers are used in the field by a mobile workforce. Zebra’s Printer Setup utility makes Bluetooth printers manageable via the Cloud by allowing you to retrieve files from your Cloud storage provider and then transfer these files to your printers for faster configuration and easier software updates. This simplifies the management of your Bluetooth printers, dramatically improving your return on investment and increasing the productivity of your mobile workforce. Help is just a tap away - use the "Zebra Assist" feature to send your printers configuration directly to Zebra's support team. SUPPORTED PRINTERS: The app supports Zebra printer models running Link-OS 3.0 and later and ZQ200 series, ZQ112, ZQ120, ZR118, ZR138 printer models that run the CPCL (Line Print) and ESC/POS command languages IMPORTANT: The ZQ200 series, ZQ112, ZQ120, ZR118, ZR138 printers require firmware version 88.01.04 or later to work with this version of the app. Visit the support article link below for instructions on where to get the firmware and how to upgrade your printer. Support article link: https://supportcommunity.zebra.com/s/article/Technical-Bulletin?language=en_US