ServiceNow Agent vs Epic Apps Team
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceNow Agent
This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.
- Manage assigned team work
- Triage incidents and cases
- Act on approvals with gestures
- Complete work offline
- Access full issue details
- Utilize native device capabilities
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ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature. The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. With Mobile Agent you can: • Manage the work assigned to your teams • Triage incidents and cases • Act on approvals with swipe gestures and quick actions • Complete work while offline • Access the full issue details, activity stream, and related lists of records • Optimize workflows with location, camera, and touchscreen hardware NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Epic Apps Team
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Epic AppsTeam, is an Employee Management app developed by Apps Team Technologies. Apps Team is one of the prominent mobile app development companies, that delivers top-notch software products. This app allows employees to manage their leave application and its approval. That is, it makes provision to the employees to apply for their leave and check the status of their leave. Not only for our in-house employees moreover, our clients and their clients can also utilize this Epic Apps Team. That is, this app meant for Multiple Target Companies which are financially or operationally in control of Apps Team Technologies. The enterprises can buy this app for their employees' management.
Screenshots
Verdict
The clearest difference is update cadence: ServiceNow Agent at every 2 weeks against Epic Apps Team's every 4 months. Epic Apps Team's advantage is iOS requirement (10.0 vs 18.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ServiceNow Agent ships an update every 2 weeks, Epic Apps Team every 4 months. The most recent releases landed on October 31, 2026 and October 26, 2026 respectively.
| Parameter | ServiceNow Agent | Epic Apps Team |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (2.7K ratings) — better | — |
| Positive reviews | 61.6% of reviews | — |
| Number of ratings | 2.7K — better | — |
| Update frequency | Every 2 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18.0 | 10.0 — better |
| Further details — not scored | ||
| Size | 140 MB | 71 MB |
| Age rating | 4+ | 4+ |
| Developer | ServiceNow | Apps Team Technologies Private Limited |
Bugs and requests
ServiceNow Agent
Reported bugs
4 issues- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions
Requested features
4 requests- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools
Epic Apps Team
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ServiceNow Agent
No in-app purchases
Epic Apps Team
No in-app purchases
Questions
Is ServiceNow Agent free?
Is Epic Apps Team free?
Do ServiceNow Agent or Epic Apps Team have ads?
Which is updated more often, ServiceNow Agent or Epic Apps Team?
Other comparisons
