ServiceNow Agent vs Inframericas
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceNow Agent
This app allows service desk agents to manage and resolve requests on the go. It offers an intuitive interface for triaging, acting on, and resolving issues, even without internet access. Leverage device capabilities for tasks like navigation and barcode scanning.
- Manage assigned team work
- Triage incidents and cases
- Act on approvals with gestures
- Complete work offline
- Access full issue details
- Optimize workflows with device hardware
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ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature. The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. With Mobile Agent you can: • Manage the work assigned to your teams • Triage incidents and cases • Act on approvals with swipe gestures and quick actions • Complete work while offline • Access the full issue details, activity stream, and related lists of records • Optimize workflows with location, camera, and touchscreen hardware NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Inframericas
This app connects global infrastructure developers with local suppliers for projects financed by the Inter-American Development Bank in Latin America and the Caribbean. It aims to boost competition by disseminating information on upcoming procurement opportunities.
- Disseminates infrastructure procurement information
- Connects developers with local suppliers
- Facilitates global and local connections
- Focuses on IDB-financed projects
- Increases competition in tenders
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Inframericas is a mobile app property of the Inter-American Development Bank (IDB) designed to increase competition in infrastructure tenders financed by the IDB in the LAC. The app disseminates information about all the upcoming infrastructure procurement funded by the IDB in Latin American and the Caribbean and facilitates the connection between infrastructure developers from all over the world and local suppliers of goods and services for each of these procurements.
Screenshots
Verdict
The clearest difference is rating: Inframericas at 5.0 against ServiceNow Agent's 4.6. Inframericas also leads on iOS requirement (13.4 vs 18.0). ServiceNow Agent's advantage is ratings volume (2.7K vs 1) and update cadence (every 2 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Inframericas holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.7K ratings behind it against 1, so its average is the more settled of the two.
ServiceNow Agent ships an update every 2 weeks, Inframericas every 2 months. The most recent releases landed on November 4, 2026 and November 3, 2026 respectively.
| Parameter | ServiceNow Agent | Inframericas |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (2.7K ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 61.5% of reviews | — |
| Number of ratings | 2.7K — better | 1 |
| Update frequency | Every 2 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 18.0 | 13.4 — better |
| Further details — not scored | ||
| Size | 137 MB | 49 MB |
| Age rating | 4+ | 4+ |
| Developer | ServiceNow | Greencode |
Customer experience
ServiceNow Agent
Inframericas
Bugs and requests
ServiceNow Agent
Reported bugs
4 issues- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions
Requested features
4 requests- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools
Inframericas
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ServiceNow Agent
No in-app purchases
Inframericas
No in-app purchases
Questions
Is ServiceNow Agent free?
Is Inframericas free?
Which has better reviews, ServiceNow Agent or Inframericas?
Do ServiceNow Agent or Inframericas have ads?
Which is updated more often, ServiceNow Agent or Inframericas?
Other comparisons
