ServiceNow Agent vs LabWare v8

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

The LabWare Mobile app complements LabWare's Laboratory Information Management System (LIMS) solution. The app is able to run customer defined workflows created using the LabWare LIMS Basic scripting language. This app can be used to perform typical LIMS functions such as: - Sample Login - Sample Receipt - Test Assignment - Result Entry - Data Reviewing - Reporting - Instrument Management - and more You can use the device's native capabilities, such as the camera for taking photos and as a barcode scanner. You can also use the device's GPS and navigation features to capture and display locations within the device's Maps application. The app can extend the use of a LabWare LIMS session by allowing the device to perform tasks, with data from the task immediately passed back to the LabWare LIMS session. The app can also be used offline without a connection to the server. LabWare Mobile requires connection to your company's LabWare server via WiFi or Cellular connectivity. LabWare Mobile - A World of Possibilities ®