ServiceNow Agent vs Aternity Mobile

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Aternity Mobile enables IT teams to proactively identify digital experience issues on mobile devices and take prescriptive, targeted actions, improving employee productivity, customer service and business results. Proactively identify and resolve mobile issues. Aternity Mobile gathers more than 150 metrics on mobile device, app and network performance that enable IT to proactively identify and resolve digital experience issues. Unlike other solutions, Aternity gathers this performance data across iOS for multiple device vendors, including purpose-built mobile devices and free-standing mobile kiosks. With Aternity Mobile, IT can identify problems with hardware and battery health, device configuration or network connection and proactively take action to improve employee productivity and customer service. Monitor mobile app performance to ensure employee productivity. Aternity Mobile also monitors usage and crashes for every corporate mobile app used by the workforce. Aternity provides detailed information such as the traffic generated by each app and the domains the users were accessing with their mobile device, to ensure the mobile device is being used only for company-approved apps. This provides IT with deep insight into how mobile app performance and usage affects productivity and security. Improve employee engagement with bi-directional communication. With Aternity Mobile, IT can send contextual and personalized information to employee mobile devices to gather feedback on service quality issues and to provide guidance on ways employees can improve their mobile app and device performance. Aternity Mobile enables IT to proactively inform users of outages, provide information upon app installation/first use, or based on user location, and send warnings when corporate policy usage limits are about to be reached. Reduce security vulnerabilities with unified mobile threat defense. Aternity Mobile provides visibility to IT of both digital experience and security threats, all in one solution. Unlike MDMs, Aternity Mobile monitors the actual app traffic on the device to look for malware and phishing attempts. While Aternity does not replace the broad device management and security capabilities of an MDM, it does enable IT to identify and respond to threats faster by providing the necessary performance and security insights in one solution. Enhance employee experience with a unified view of DEX across devices. Aternity is the only digital employee experience solution that provides a unified view of actual employee experience, for every enterprise app running on any type of device – laptops, PCs, virtual and mobile – for macOS and iOS. With Aternity, digital workplace leaders gain insights into the digital experience of their entire workforce, no matter where they work, to ensure employees are productive and engaged. The digital experience solution of the Riverbed Platform. Aternity is the digital experience solution of the Riverbed unified observability and optimization platform. Unlike domain specific solutions, Riverbed combines observability for digital experiences, infrastructure, network, cloud, and applications and application acceleration. Riverbed helps IT organizations make transformative shifts in operational efficiencies with full stack telemetry AI operations. It’s all made possible by our integrated platform technologies that work together to capture data across all elements of the IT landscape, including data center infrastructure, public clouds, and edge computing. With the ability to integrate data sources into a single view, Riverbed makes it easy to deliver precise answers that keep IT running.