ServiceNow Agent vs Know Dragon

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Know Dragon is the unofficial Knowledge26 app for finding sessions, building your schedule, discovering after-parties and networking events, and keeping up with what’s happening around the conference. WHY INSTALL BEFORE KNOWLEDGE Plan your week before you arrive. Save the sessions you care about, find community events and happy hours, and keep track of what’s happening beyond the official conference schedule. FIND THE BEST SESSIONS FAST Browse the Knowledge26 session catalog, search by topic or speaker, and filter by track so you can quickly find the sessions most relevant to you. BUILD YOUR PERSONAL SCHEDULE Bookmark sessions and build your own conference plan. View your saved schedule in one place and avoid missing the sessions that matter most. DISCOVER PARTIES, HAPPY HOURS, AND COMMUNITY EVENTS Know Dragon helps you find the social side of Knowledge26, including after-parties, networking meetups, and community events that are often harder to track in one place. EXPLORE EVENTS ON A MAP See where events are happening and quickly figure out what’s nearby. STAY CONNECTED DURING THE EVENT Follow conference activity, keep up with what people are talking about, and stay in sync with what’s happening across Knowledge26. BOOK TIME WITH EXPERTS Use Meet a Dragon to connect with ServiceNow experts and community leaders. KEY FEATURES Browse and search Knowledge26 sessions Bookmark sessions and build your schedule Discover after-parties, happy hours, and meetups Explore events in map view Follow conference activity and updates Connect with experts through Dragon Meetings Built by Four Dragons for the ServiceNow community.