Comparison

ServiceNow Agent vs E&M Tracker

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ServiceNow Agent

This app empowers service desk agents to manage and resolve requests efficiently from their mobile devices. It offers an intuitive interface for tasks like triaging, acting on approvals, and updating work, even offline. Leverage native device features for enhanced productivity.

Highlights
  • Manage assigned team work
  • Triage incidents and cases
  • Act on approvals with gestures
  • Complete work offline
  • Access full issue details
  • Utilize native device capabilities
Features
Read full description

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

About

E&M Tracker

Features
Read full description

E&M Tracker is the receipt and mileage tracker built for self-employed professionals — freelancers, contractors, consultants, and small-business owners — who need clean, audit-ready records without the busywork. Snap a receipt with your camera. Start a GPS trip with one tap. At tax time, export a tidy report your accountant will love. That's the whole app. — RECEIPT CAPTURE — Take a photo, pick from your library, or share a receipt directly from Photos, Safari, Mail, or Files using the Share Extension. Receipts are stored securely on your device and synced privately to your iCloud. Enter the vendor, date, totals, and line items by hand — every field is editable. — OPTIONAL: GOOGLE GEMINI INTEGRATION — If you already use Google AI Studio, you can paste your personal Gemini API key in Settings to skip manual data entry on receipts. The integration is entirely optional — the app is fully functional without it, and we do not sell, process, or unlock anything in exchange for a key. Your key is stored only in the iOS Keychain on your device. — GPS MILEAGE TRACKING — Tap once to start a trip and let GPS record your route in the background. When you stop, E&M Tracker calculates your deductible amount at the current IRS or CRA per-mile/km rate and saves a map snapshot of the drive. — IRS & CRA TAX CATEGORIES — Pre-loaded with United States and Canadian tax categories, each with the correct deductible percentage. Tap to assign a category to any receipt or trip, and add custom categories for anything specific to your business. — PDF & CSV REPORTS — Generate expense reports for any date range, filtered by company. Export as a formatted PDF or a flat CSV. Email them directly from the app to your accountant or to yourself. — MULTI-COMPANY & MULTI-CURRENCY — Track expenses for multiple companies in a single app. Record expenses in any currency — reports convert automatically to your display currency using live exchange rates. — PRIVATE BY DESIGN — Your financial data belongs to you. Everything syncs through your private iCloud database — Apple cannot read it and we do not run a server that sees it. No analytics SDKs, no ad networks, no trackers. — BUILT FOR THE SELF-EMPLOYED — We built E&M Tracker for the people who actually do the work — not accountants. The interface is fast, the workflow is one-handed, and the only friction is the friction you choose to keep. Snap a receipt, drive to a client, export a report. That's it. — E&M Tracker is developed by EI Systems Inc.

Screenshots

ServiceNow Agent4 screens
E&M Tracker4 screens

Verdict

The call

The clearest difference is in-app purchases: ServiceNow Agent at none against E&M Tracker's 1. On price, update cadence, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. E&M Tracker sells 1 one-off in-app purchase. ServiceNow Agent asks for nothing beyond the download.

UpkeepUpdate frequency

ServiceNow Agent ships an update every 2 weeks, E&M Tracker fortnightly. The most recent releases landed on October 19, 2026 and October 6, 2026 respectively.

Scorecard1 real difference · 9 level
ServiceNow Agent versus E&M Tracker: the parameters behind the verdict, then further details
ParameterServiceNow AgentE&M Tracker
PriceFreeFree
Rating4.6 (2.6K ratings) — better—
Positive reviews61.6% of reviews—
Number of ratings2.6K — better—
Update frequencyEvery 2 weeksFortnightly — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad
Requires iOS18.017.0 — better
Further details — not scored
Size140 MB7 MB
Age rating4+4+
DeveloperServiceNowJAMES ROSS MACLEOD

Bugs and requests

ServiceNow Agent

Reported bugs

4 issues
  • Login issues and frequent log-outs
  • Broken map/location functionality
  • Inconsistent performance across devices
  • Compatibility problems with newer iOS versions

Requested features

4 requests
  • Ability to assign tickets to self
  • More customization options (e.g., font size, themes)
  • Improved notification system (audible alerts, clearing notifications)
  • Integration with other productivity tools

E&M Tracker

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

ServiceNow Agent

No in-app purchases

1 purchases

E&M Tracker

One-time1
  • E&M Tracker$29.99

Questions

Is ServiceNow Agent free?
ServiceNow Agent is free to download, with no in-app purchases.
Is E&M Tracker free?
E&M Tracker is free to download, with in-app purchases available.
Do ServiceNow Agent or E&M Tracker have ads?
Neither ServiceNow Agent nor E&M Tracker shows ads.
Which is updated more often, ServiceNow Agent or E&M Tracker?
ServiceNow Agent ships an update every 2 weeks, and E&M Tracker fortnightly. Most recently, ServiceNow Agent was updated on October 19, 2026 and E&M Tracker on October 6, 2026.

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