ServiceNow Agent vs AANN

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

AANN gives you Cooper, a strategic advisor built for how executives actually work. Ask a question by voice or text and get back the kind of answer a seasoned Chief of Staff would give. Focused, referenced, and framed for the decision in front of you. Cooper knows your role. If you run the company, the answers you get are shaped for a CEO. If you own finance, the framing shifts to capital, margin, and risk. Same for operations, product, and growth. Cooper adapts to how you think and what you own. Every conversation carries forward. Cooper remembers what you discussed last quarter, what deals are open, what worries you flagged, and what the board wants to see next. There is no dashboard to configure and no report to run. You ask, Cooper answers. Built for phone calls in the car, quiet moments between meetings, and the walk from the parking lot to your first one-on-one. Voice-first, private, and designed for people whose time is not their own. WHAT COOPER DOES Voice and text conversations with your executive advisor Role-aware answers that shift with your title and remit Persistent memory across sessions and devices Real-time market and financial context pulled from live sources Deep analysis mode for board prep, strategy reviews, and financial planning End-to-end encryption of your conversations Voice authentication and speaker verification WHO USES AANN CEOs, CFOs, COOs, CTOs, CMOs, CROs, and other members of the executive team. Founders running early stage companies. Board members who want a single trusted place to think out loud between meetings. PRIVACY Your conversations are yours. Nothing you share with Cooper is used to train external models. Voice recordings are processed and discarded. Written history stays in your account and can be deleted at any time.