HelloPackage vs West Stride
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HelloPackage
Manage your community's package room with ease. Receive notifications for package arrivals, view package images, and gain access to the room. You can also send packages and sign up for service.
- Sign up for service
- Package arrival notifications
- View package pictures
- Gain access to package room
- Send packages
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Use your mobile device to interact with your community’s HelloPackage package room! With the HelloPackage mobile application you can: sign up for service, get notified when packages arrive, see pictures of your packages, gain access to your package room, send packages, and more!
West Stride
Earn reward points for shopping locally and participating in events. Redeem points for gift cards and unlock achievements by tracking your spending and fitness activities. Stay informed about store news, sales, and upcoming events.
- Earn points on purchases
- Redeem points for gift cards
- Check-in at events for bonus points
- Sync with Strava and Apple Health
- Track mileage for achievements
- Stay updated on store news and sales
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You're loyal. You shop local, stay active, and should get rewarded for it. We want you to be part of the West Stride Loyalty Program. It's simple and free, just download the app and login. Shop in the app or in our store and you'll earn reward points for every dollar you spend. You'll also get reward points for checking in at West Stride events. Then redeem those points for West Stride digital gift cards. Plus, track your lifetime point total to level up with reward achievements, bragging rights, and other perks. Feel like going the extra mile? Take your loyalty a step further by syncing your runs or walks with Strava. Track your mileage to achieve new levels, receive acclaim, or maybe even prizes. The West Stride app makes it easy to stay up to date on store news, events, sales, and more. It's easy and free! Simply download the West Stride app, log in, and start earning. If you've shopped with us online before, you already have an account. Rewards Program • Earn points for every dollar spent pre-tax both in-store and online • Check-in at participating events to earn extra points • Points will appear on your account the day after a purchase is made • Redeem Points for exclusive West Stride digital gift cards redeemable both in-store and online • Easily keep track of your points and redemptions right in your app West Stride Miles Program • Sync your Apple Fitness and Strava Workouts to track your mileage in the app. Works with Apple Health. • Stay motivated by unlocking achievements when distance milestones are reached
Screenshots
Verdict
The clearest difference is rating: West Stride at 5.0 against HelloPackage's 3.5. West Stride also leads on update cadence (monthly vs every 3 months) and iOS requirement (11.0 vs 14.0.0). HelloPackage's advantage is ratings volume (52 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
West Stride holds the better App Store score, 5.0 against 3.5. That said, the two scores are not equally well evidenced: HelloPackage has 52 ratings behind it against 2, so its average is the more settled of the two.
HelloPackage ships an update every 3 months, West Stride monthly. The most recent releases landed on September 29, 2026 and September 23, 2026 respectively.
| Parameter | HelloPackage | West Stride |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (52 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 16.9% of reviews | — |
| Number of ratings | 52 — better | 2 |
| Update frequency | Every 3 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 14.0.0 | 11.0 — better |
| Further details — not scored | ||
| Size | 47 MB | 20 MB |
| Age rating | 4+ | 4+ |
| Developer | Package Solutions, Inc. | WestStride Inc |
Customer experience
HelloPackage
West Stride
Bugs and requests
HelloPackage
Reported bugs
128 issues- Login issues
- App doesn't load
- Packages disappear
- Codes don't work
- False pickup alerts
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- App is slow
- Inaccurate package info
- Notifications delayed or missing
- Can't sign in
- Website works, app doesn't
- Password reset issues
- App crashes
- Package retrieval is messy
- Can't select carrier
- System tells user they moved wrong package
- No autofill on email
- Null user shown
- Cannot fetch data
- Login failure error
- No way to talk to a person
- Stuck on unable to login
- White screen after login
- App is trash
- Buggy
- Drivers don't log packages
- Chat bot is unhelpful
- Digging through packages
- Drivers dump everything there
- Messy package retrieval
- App doesn't update deliveries
- Unusable app
- Package not listed after notification
- Zero stars
- Notified package arrived, but it wasn't there
- App is a joke
- Continuously logged out
- Incorrect verification code
- Phone number/email not recognized
- App is a headache
- App is a disaster
- Building up in arms
- Creates more issues
- Can't carry all packages
- Accidentally move one on shelf, out of luck
- Package wasn't scanned
- Dig through building's packages myself
- Lost packages
- No proof of delivery
- No notification for delivery
- Shoddy customer service
- Forced to use AI help chat
- Packages don't show up in app
- Doesn't refresh
- Support suggests reinstalling
- One-time access code is a joke
- Physical person needed to open door
- Verbal warning not to touch package
- Feels like a thief
- Waiting in line at leasing office
- Package mountain
- Paid service, doesn't work
- Tough to reach support
- Server error
- Loading screen
- No alerts
- Freezes when logging in
- Can't save password
- Can't get access code
- Can't contact customer support
- Ticket closed without help
- Codes don't work
- Spend extra time getting packages
- Told package was picked up when not
- Face ID quit working
- Website works, app doesn't
- No one to unlock mailroom
- System not productive
- Customer support nonexistent
- Endless loop when signing in
- Developers not investing in app experience
- App is broken
- Face ID option never works
- Cannot reach support via phone
- Website is worse
- Forgot password does nothing
- Customer support is a chat bot
- Package stolen, zero help
- Stopped receiving texts/emails
- Apartments require this crap
- Pay good money for it
- Boxes not where they're supposed to be
- Shelves overfilled
- Packages disappear
- Missing packages
- Robbed
- Extremely slow
- Doesn't allow FaceID
- Terrible overall service
- Password incorrect
- Reset password doesn't work
- Customer service unhelpful
- Inaccurate
- Delayed
- App itself does not work
- Shameful that apartments buy into this
- Codes not up to date
- Garbage system
- No way to get codes through app
- Constantly logs you out
- Condescending, rude, incompetent customer service
- Non-functional
- Worse than prototype
- No direct way to get help
- Notifications sometimes not in list
- Cannot generate access code on app
- Navigation broken, unintuitive, flaky
- Cannot change password on app
- Forgot password renders web UI
- Pathetic box deployed
- App freezes or won't load
- No notifications
- Fee if not picked up
- Aggravating system
- App does nothing
- No 'forgot password' link
- Extremely difficult to retrieve password
- Major failure from developer
- Threatening to charge fees
Requested features
5 requests- Allow password to be saved
- Support for Apple Face ID
- Option to unmask password input
- Dark mode option
- Advanced analytics dashboard
West Stride
Not enough reviews yet to summarise bugs or requests.
In-app purchases
HelloPackage
No in-app purchases
West Stride
No in-app purchases
Questions
Is HelloPackage free?
Is West Stride free?
Which has better reviews, HelloPackage or West Stride?
Do HelloPackage or West Stride have ads?
Which is updated more often, HelloPackage or West Stride?
Other comparisons
