HelloPackage vs FashionPass
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HelloPackage
Manage your community's package room with ease. Receive notifications for package arrivals, view package images, and gain access to the room. You can also send packages and sign up for service.
- Sign up for service
- Package arrival notifications
- View package pictures
- Gain access to package room
- Send packages
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Use your mobile device to interact with your community’s HelloPackage package room! With the HelloPackage mobile application you can: sign up for service, get notified when packages arrive, see pictures of your packages, gain access to your package room, send packages, and more!
FashionPass
Access a rotating wardrobe delivered to your door with monthly rentals. Choose multiple clothing items and an accessory per order. Enjoy free shipping, cleaning, and insurance, with options to purchase items at a discount.
- Rotating closet delivery
- Rent 2 orders per month
- Choose 5 items + 1 accessory per order
- Free shipping, dry cleaning, and insurance
- Purchase rentals at member discount
- Pause or cancel anytime
- Stylist recommendations
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Get a rotating closet delivered right to your door. Rent 2 orders a month for one flat price, paid monthly. Choose 5 clothing items + 1 complimentary accessory per order. Pause or cancel your plan anytime. No commitments. Free shipping both ways, free dry cleaning & insurance, and recommendations from our stylists! Love the items you rented?! Purchase any of your rentals at a special members-only discount of up to 90% off retail prices. Rent & shop on the go: receive iOS push notifications when it's time to place your next order! Browse, create Favorites boards, save items you love, and manage your membership all within the app.
Screenshots
Verdict
The clearest difference is monetization model: HelloPackage at free against FashionPass's subscription. HelloPackage also leads on rating (3.5 vs 3.1) and device support (3 vs 1). FashionPass's advantage is review sentiment (41% vs 17%) and update cadence (monthly vs every 3 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HelloPackage holds the better App Store score, 3.5 against 3.1. Both are backed by a comparable volume of ratings — 60 and 90 respectively. Written reviews complicate that: 17% of HelloPackage's written reviews are positive against 41% of FashionPass's, so the app with the better star average is not the one people write more warmly about.
HelloPackage ships an update every 3 months, FashionPass monthly. The most recent releases landed on October 24, 2026 and October 25, 2026 respectively.
| Parameter | HelloPackage | FashionPass |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (60 ratings) — better | 3.1 (90 ratings) |
| Positive reviews | 17.4% of reviews | 41.4% of reviews — better |
| Number of ratings | 60 | 90 — better |
| Update frequency | Every 3 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Subscription |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 14.0.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 47 MB | 34 MB |
| Age rating | 4+ | 17+ |
| Developer | Package Solutions, Inc. | FashionPass |
Customer experience
HelloPackage
FashionPass
User reviews
HelloPackage
From 60 App Store ratingsWhat we love
- 👍 Easy to use
- 👍 Timely notifications
- 👍 Helpful support when it works
- 👍 Stores delivery history
- 👍 Can request new codes
Room to improve
- 🐛 Login issues
- 🐛 App doesn't load
- 🐛 Packages disappear
- 🐛 Codes don't work
- 🐛 False pickup alerts
FashionPass
From 90 App Store ratingsWhat we love
- ✨ Great selection of clothes
- 💖 Love the brands offered
- 💯 Convenient for events
- 🤩 Refreshing wardrobe
- 👍 Easy to use interface
Room to improve
- 🐛 App is glitchy and crashes
- 🐌 Slow loading times
- ❌ Unusable app features
- 📉 Quality has gone downhill
- 👎 Poor customer service
Bugs and requests
HelloPackage
Reported bugs
128 issues- Login issues
- App doesn't load
- Packages disappear
- Codes don't work
- False pickup alerts
Show 123 moreShow fewer
- App is slow
- Inaccurate package info
- Notifications delayed or missing
- Can't sign in
- Website works, app doesn't
- Password reset issues
- App crashes
- Package retrieval is messy
- Can't select carrier
- System tells user they moved wrong package
- No autofill on email
- Null user shown
- Cannot fetch data
- Login failure error
- No way to talk to a person
- Stuck on unable to login
- White screen after login
- App is trash
- Buggy
- Drivers don't log packages
- Chat bot is unhelpful
- Digging through packages
- Drivers dump everything there
- Messy package retrieval
- App doesn't update deliveries
- Unusable app
- Package not listed after notification
- Zero stars
- Notified package arrived, but it wasn't there
- App is a joke
- Continuously logged out
- Incorrect verification code
- Phone number/email not recognized
- App is a headache
- App is a disaster
- Building up in arms
- Creates more issues
- Can't carry all packages
- Accidentally move one on shelf, out of luck
- Package wasn't scanned
- Dig through building's packages myself
- Lost packages
- No proof of delivery
- No notification for delivery
- Shoddy customer service
- Forced to use AI help chat
- Packages don't show up in app
- Doesn't refresh
- Support suggests reinstalling
- One-time access code is a joke
- Physical person needed to open door
- Verbal warning not to touch package
- Feels like a thief
- Waiting in line at leasing office
- Package mountain
- Paid service, doesn't work
- Tough to reach support
- Server error
- Loading screen
- No alerts
- Freezes when logging in
- Can't save password
- Can't get access code
- Can't contact customer support
- Ticket closed without help
- Codes don't work
- Spend extra time getting packages
- Told package was picked up when not
- Face ID quit working
- Website works, app doesn't
- No one to unlock mailroom
- System not productive
- Customer support nonexistent
- Endless loop when signing in
- Developers not investing in app experience
- App is broken
- Face ID option never works
- Cannot reach support via phone
- Website is worse
- Forgot password does nothing
- Customer support is a chat bot
- Package stolen, zero help
- Stopped receiving texts/emails
- Apartments require this crap
- Pay good money for it
- Boxes not where they're supposed to be
- Shelves overfilled
- Packages disappear
- Missing packages
- Robbed
- Extremely slow
- Doesn't allow FaceID
- Terrible overall service
- Password incorrect
- Reset password doesn't work
- Customer service unhelpful
- Inaccurate
- Delayed
- App itself does not work
- Shameful that apartments buy into this
- Codes not up to date
- Garbage system
- No way to get codes through app
- Constantly logs you out
- Condescending, rude, incompetent customer service
- Non-functional
- Worse than prototype
- No direct way to get help
- Notifications sometimes not in list
- Cannot generate access code on app
- Navigation broken, unintuitive, flaky
- Cannot change password on app
- Forgot password renders web UI
- Pathetic box deployed
- App freezes or won't load
- No notifications
- Fee if not picked up
- Aggravating system
- App does nothing
- No 'forgot password' link
- Extremely difficult to retrieve password
- Major failure from developer
- Threatening to charge fees
Requested features
5 requests- Allow password to be saved
- Support for Apple Face ID
- Option to unmask password input
- Dark mode option
- Advanced analytics dashboard
FashionPass
Reported bugs
28 issues- App doesn't work at all
- App glitches and crashes
- App is slow and laggy
- App takes forever to load
- App is forever crashing
Show 23 moreShow fewer
- App is super laggy
- App is unusable
- App glitches
- App crashes
- App is slow
- App is laggy
- App doesn't send verification code
- Can't log in through the app
- App is glitchy and practically unusable
- App has a bug where there is no back button
- App has at least one bug with text authentication
- Text code is delayed and doesn't work
- Cannot close out of the app and keep items in your cart
- Filters do not work at all
- Items can only stay in the shopping cart for 30min
- Can't 'heart' or bookmark items
- App logs me out or says password is wrong
- Can't even log in
- Stuck on verification code page
- App needs work
- Same interface as website, underwhelming UX
- Used to keep me logged in, now prompts to log in each time
- Face recognition option disappeared
Requested features
20 requests- Fix app glitches and crashes
- Improve app loading times
- Implement a 'notify me when available' feature
- Bring back option to purchase additional items during rentals
- Increase inventory and selection
Show 15 moreShow fewer
- Add a back button in the app
- Improve login process (verification code issues)
- Allow users to stay logged in
- Fix cart expiring issue
- Improve filters and search functionality
- Offer size exchanges
- Provide a customer service phone number
- Allow unlimited rentals per month
- Bring back the old subscription model
- Improve quality of clothing
- Ensure items are properly cleaned and checked
- More transparency on drop box returns
- Fix billing issues and provide refunds
- Improve customer service responsiveness and helpfulness
- Make app interface more intuitive
In-app purchases
HelloPackage
No in-app purchases
FashionPass
No in-app purchases
