Zero stars
I can sign in on desktop but the app doesn’t recognize my login. When I sign in on the app with email only, which doesn’t require a password, I enter the code that is emailed to me (which you CANNOT PASTE) and then just get kicked back to the login page. The app is useless, I always have to use desktop.
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Horrible customer service!
I spent over a week communicating with this company about a missing package and it was a totally frustrating experience. Plainly evident that the rep was not reading the emails. They kept asking for a specific time to give me a code to check again for the package and never managed to provide a code in the window I requested. In one instance they didn’t respond for days and they kept insisting it was there when I made it clear I had searched the room in its entirety on two occasions. Then, after I made clear in an email the items had been replaced they reached out again and told me to provide a window to go check again and gave me suggestions for getting the package replaced. Please read and comprehend! This service is utterly pathetic!
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Best thing to happen to our office park
Amazing service. Before HelloPackage we would constantly have missing packages and mail. Now we can track every check. I love it
Great support
If package isn’t checked in correctly, the support team is great at assisting with generating a code for you and/or helping you find your package.
Trash
Awful broken mess that won’t let you select a carrier. Scam.
Horrible app
It won’t let me sign in. Says my information is wrong. I kept resetting me password but wouldn’t work.
Terrible app
I can’t even log into the app anymore, but the website works fine. Why don’t you just pull this heaping pile of mess out of the App Store already?
This app is the WORST!
I’ve been forced to use this app for the last 18 months since moving to a new apartment complex if I wish to retrieve any package deliveries.
For the last several days, I can no longer even sign into the app. SonIso I follow the reset password feature and create the umpteenth new password this week via the website (and can successfully login there) but when I return to the app itself, i cannot sign in. The app features to just use my phone number and just use my email address don’t recognize either of those. Yet I can successfully send myself the reset email to that same email address. Please fix this problem.
Then work on the fact that your system is constantly telling me i moved the wrong package when I retrieve my packages. Perhaps because I have to dig through so many packages to find the one with my name on it. This is easily the messiest package retrieval system I’ve ever encountered.
For the last several days, I can no longer even sign into the app. SonIso I follow the reset password feature and create the umpteenth new password this week via the website (and can successfully login there) but when I return to the app itself, i cannot sign in. The app features to just use my phone number and just use my email address don’t recognize either of those. Yet I can successfully send myself the reset email to that same email address. Please fix this problem.
Then work on the fact that your system is constantly telling me i moved the wrong package when I retrieve my packages. Perhaps because I have to dig through so many packages to find the one with my name on it. This is easily the messiest package retrieval system I’ve ever encountered.
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Amateur execution; distasteful; disgraceful
I can’t even login in using the app for days; these geniuses didn’t enable autofill on the email field in their login page. The app keeps you “logged in” even when it’s literally showing null user and isn’t able to fetch any data.
The app does not work
Continually shows login failure error message. Would not recommend.
Poor Service
Poor customer service. Driver delivered my package but I didn’t get a code. I have tried three times to get a one time code. Provided tracking number and uploaded a picture. Still no response after contacting them three times. Of course no way to talk to a person
Doesn’t work
Have been stuck on unable to login after the first month of use went back and forth with their support in emails to no avail. Wish my apartment complex did not use this app. There’s no way this is a difficult thing to fix.
Doesn’t work
Won’t let you log in and if you do it’s a white screen. Had it for almost two years and it never got solved. :( it doesn’t work at all.
Horrible app
I know you be deleting my reviews, your app is trash
Buggy, terrible customer service
The app is super buggy. The notifications can be delayed. Customer service is pretty terrible. The service, in general, when it works is fine. But in the 1 in 10 packages where there is an issue, it’s terrible.
New Version
This app makes it easy to tell my new codes from my old codes and when Amazon does not scan my packages in it’s easier to get an emergency code or open a support ticket. This is more than I’ve gotten with lockers.
What’s wrong with this absolute garbage app
First off, the drivers don’t log the package - and why would they? They are busy delivering everyone’s stuff, and this system makes them log and snap pictures of each individual package to log it correctly. As a result, the app doesn’t know there’s a package that’s been delivered. So I need a manual code. But the app doesn’t load - for 12 months now. So instead, I have to chat with the idiotic bot to get a code every time. Which is like a 10 minute process. Just to get a code to get in and search through piles of packages to find what has been shipped to me. The kicker? I’m not even shipping stuff to this stupid solution of a package room, but because the drivers know it exists, they dump everything there. Would not recommend.
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Gets the job done
When I moved into my apartment earlier this year, it was my first time hearing of HelloPackage. Not going to lie, it definitely took some time getting used to. But now I greatly prefer it over Parcel Pending and other package lockers. I primarily rely on the text and email notifications but the app has some extra features that come in handy when you need extra help. Reviewing history, contacting support, and requesting a new code are especially more convenient from the app imo.
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Used it for few years
Works well to get packages
Does what it needs to
It does what it is supposed to do. Nice!
