Great support
Trash
Horrible app
Response from developer
Thanks for flagging this — you were right, and we've since fixed the login issue you ran into. If you're open to giving the app another try, we'd really appreciate it, and please reach out to support@hellopackage.com directly if you hit any more trouble. We want this to work as well as the website does.
Terrible app
Response from developer
Thanks for flagging this — you were right, and we've since fixed the login issue you ran into. If you're open to giving the app another try, we'd really appreciate it, and please reach out to support@hellopackage.com directly if you hit any more trouble. We want this to work as well as the website does.
This app is the WORST!
For the last several days, I can no longer even sign into the app. SonIso I follow the reset password feature and create the umpteenth new password this week via the website (and can successfully login there) but when I return to the app itself, i cannot sign in. The app features to just use my phone number and just use my email address don’t recognize either of those. Yet I can successfully send myself the reset email to that same email address. Please fix this problem.
Then work on the fact that your system is constantly telling me i moved the wrong package when I retrieve my packages. Perhaps because I have to dig through so many packages to find the one with my name on it. This is easily the messiest package retrieval system I’ve ever encountered.
Amateur execution; distasteful; disgraceful
Response from developer
Thanks for flagging this — you were right, and we've since fixed the login issue you ran into. If you're open to giving the app another try, we'd really appreciate it, and please reach out to support@hellopackage.com directly if you hit any more trouble. We want this to work as well as the website does.
The app does not work
Response from developer
Thanks for flagging this — you were right, and we've since fixed the login issue you ran into. If you're open to giving the app another try, we'd really appreciate it, and please reach out to support@hellopackage.com directly if you hit any more trouble. We want this to work as well as the website does.
Poor Service
Doesn’t work
Response from developer
Thanks for flagging this — you were right, and we've since fixed the login issue you ran into. If you're open to giving the app another try, we'd really appreciate it, and please reach out to support@hellopackage.com directly if you hit any more trouble. We want this to work as well as the website does.
Doesn’t work
Response from developer
Hi — I’m really sorry to hear you’ve been dealing with this for so long. That’s definitely not the experience we want anyone to have. To get this fully resolved, please reach out to our support team directly at: https://hellopackage.com/support/ Once submitted, our team can review your account, identify what’s causing the login/white screen issue, and resolve it from our end as quickly as possible. If you’ve already submitted a request in the past, please send another note referencing the previous issue so we can prioritize it appropriately. We’ll make sure this gets properly addressed.
Horrible app
Response from developer
Hi — we’re sorry to hear about your experience. We want to help get this resolved. App Store reviews aren’t deleted by us, but we do take feedback seriously. Please contact our support team directly so we can look into what’s going on with your account and the app. You can reach us anytime at support@hellopackage.com or through the Help section in the app. We’ll make this right.
Buggy, terrible customer service
Response from developer
Thank you for sharing this feedback — we’re sorry to hear about your experience when things don’t go as expected. Notifications can occasionally be delayed depending on how packages are checked in, and we’re actively working to improve reliability and delivery performance. When an issue does happen, we agree that the resolution experience matters most — and it sounds like we missed the mark here. We’d really appreciate the opportunity to look into the package that had trouble and help make this right. Please reach out to our support team at support@hellopackage.com , or through the Help section in the app, so we can assist directly.
