HelloPackage vs SHIFT
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HelloPackage
Manage your community's package room with ease. Receive notifications for package arrivals, view package images, and gain access to the room. You can also send packages and sign up for service.
- Sign up for service
- Package arrival notifications
- View package pictures
- Gain access to package room
- Send packages
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Use your mobile device to interact with your community’s HelloPackage package room! With the HelloPackage mobile application you can: sign up for service, get notified when packages arrive, see pictures of your packages, gain access to your package room, send packages, and more!
SHIFT
Access exclusive member discounts on everyday purchases, from medications to travel and electronics. Save money, time, and hassle with negotiated deals and cashback offers. Discover local savings and enjoy an easy-to-use marketplace.
- Member-exclusive discounts
- Medication price comparison
- Travel and hotel savings
- Restaurant and car rental deals
- Cashback on purchases
- Local deals discovery
- Easy-to-use marketplace
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Access your member-exclusive discounts through the BenefitHub app! It’s your home to save on thousands of items you purchase every day. We negotiate the best discounts on the market for you – not only saving you money, but time and hassle, too. Top Features: The SHIFT Rx card searches for the best price on any medication. Simply present your SHIFT Rx card alongside your benefit prescription card, and get the best deal possible. Find discounts on travel, hotels, restaurants, car rentals, electronics, apparel, tickets and much more! Earn tons of cash back on everything you buy from thousands of brands! Find amazing deals on things to do, see, eat and buy right where you are with Local Deals! All included in an easy-to-use marketplace! The BenefitHub marketplace is exclusive to Shift members. If you aren't registered for SHIFT, then please contact your sponsoring organization or email customercare@benefithub.com for assistance.
Screenshots
Verdict
The clearest difference is review sentiment: SHIFT at 100% against HelloPackage's 17%. SHIFT also leads on rating (4.9 vs 3.5). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SHIFT holds the better App Store score, 4.9 against 3.5. Both are backed by a comparable volume of ratings — 52 and 31 respectively. Written reviews point the same way: 17% of HelloPackage's written reviews are positive against 100% of SHIFT's.
HelloPackage ships an update every 3 months, SHIFT every 6 weeks. The most recent releases landed on October 16, 2026 and September 17, 2026 respectively.
| Parameter | HelloPackage | SHIFT |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (52 ratings) | 4.9 (31 ratings) — better |
| Positive reviews | 17.4% of reviews | 100.0% of reviews — better |
| Number of ratings | 52 — better | 31 |
| Update frequency | Every 3 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 14.0.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 47 MB | 98 MB |
| Age rating | 4+ | 4+ |
| Developer | Package Solutions, Inc. | ELF Ventures |
Customer experience
HelloPackage
SHIFT
Bugs and requests
HelloPackage
Reported bugs
128 issues- Login issues
- App doesn't load
- Packages disappear
- Codes don't work
- False pickup alerts
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- App is slow
- Inaccurate package info
- Notifications delayed or missing
- Can't sign in
- Website works, app doesn't
- Password reset issues
- App crashes
- Package retrieval is messy
- Can't select carrier
- System tells user they moved wrong package
- No autofill on email
- Null user shown
- Cannot fetch data
- Login failure error
- No way to talk to a person
- Stuck on unable to login
- White screen after login
- App is trash
- Buggy
- Drivers don't log packages
- Chat bot is unhelpful
- Digging through packages
- Drivers dump everything there
- Messy package retrieval
- App doesn't update deliveries
- Unusable app
- Package not listed after notification
- Zero stars
- Notified package arrived, but it wasn't there
- App is a joke
- Continuously logged out
- Incorrect verification code
- Phone number/email not recognized
- App is a headache
- App is a disaster
- Building up in arms
- Creates more issues
- Can't carry all packages
- Accidentally move one on shelf, out of luck
- Package wasn't scanned
- Dig through building's packages myself
- Lost packages
- No proof of delivery
- No notification for delivery
- Shoddy customer service
- Forced to use AI help chat
- Packages don't show up in app
- Doesn't refresh
- Support suggests reinstalling
- One-time access code is a joke
- Physical person needed to open door
- Verbal warning not to touch package
- Feels like a thief
- Waiting in line at leasing office
- Package mountain
- Paid service, doesn't work
- Tough to reach support
- Server error
- Loading screen
- No alerts
- Freezes when logging in
- Can't save password
- Can't get access code
- Can't contact customer support
- Ticket closed without help
- Codes don't work
- Spend extra time getting packages
- Told package was picked up when not
- Face ID quit working
- Website works, app doesn't
- No one to unlock mailroom
- System not productive
- Customer support nonexistent
- Endless loop when signing in
- Developers not investing in app experience
- App is broken
- Face ID option never works
- Cannot reach support via phone
- Website is worse
- Forgot password does nothing
- Customer support is a chat bot
- Package stolen, zero help
- Stopped receiving texts/emails
- Apartments require this crap
- Pay good money for it
- Boxes not where they're supposed to be
- Shelves overfilled
- Packages disappear
- Missing packages
- Robbed
- Extremely slow
- Doesn't allow FaceID
- Terrible overall service
- Password incorrect
- Reset password doesn't work
- Customer service unhelpful
- Inaccurate
- Delayed
- App itself does not work
- Shameful that apartments buy into this
- Codes not up to date
- Garbage system
- No way to get codes through app
- Constantly logs you out
- Condescending, rude, incompetent customer service
- Non-functional
- Worse than prototype
- No direct way to get help
- Notifications sometimes not in list
- Cannot generate access code on app
- Navigation broken, unintuitive, flaky
- Cannot change password on app
- Forgot password renders web UI
- Pathetic box deployed
- App freezes or won't load
- No notifications
- Fee if not picked up
- Aggravating system
- App does nothing
- No 'forgot password' link
- Extremely difficult to retrieve password
- Major failure from developer
- Threatening to charge fees
Requested features
5 requests- Allow password to be saved
- Support for Apple Face ID
- Option to unmask password input
- Dark mode option
- Advanced analytics dashboard
SHIFT
Not enough reviews yet to summarise bugs or requests.
In-app purchases
HelloPackage
No in-app purchases
SHIFT
No in-app purchases
