BMC Helix Track vs idemeum
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BMC Helix Track
This mobile app provides help desk technicians with access to a web-based service management system. It allows them to review, submit, and update assigned requests, and search a knowledge base for solutions. The software aims to improve service quality and reduce operational expenses.
- Access to help desk requests
- Submit and update requests
- Search knowledge base
- Customizable interface
- Graphical reports
- Asset management
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Track-It! is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs. Track-It! assists the help desk personnel in providing quality service to their internal and external customers. This mobile application provides helpdesk technicians access to Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported.
idemeum
This cloud-based platform provides privileged access management for IT teams and MSPs. It features zero-knowledge security for sensitive data and offers just-in-time access to various systems. The solution also includes endpoint privilege management and automated password rotation for enhanced security.
- Zero-knowledge security
- Just-in-time access
- Cloud LAPS for break-glass accounts
- Automated password rotation
- Endpoint Privilege Management
- Mobile elevation request management
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Idemeum is a cloud Privileged Access Management (PAM) platform for MSPs and IT teams. It is designed with zero-knowledge security where only you can see your passwords and sensitive information. We offer multiple products: - Just-in-time Access to Windows, MacOS, and Entra ID tenants - Cloud LAPS to secure break-glass accounts with automated password rotation - Endpoint Privilege Management for MacOS and Windows to eliminate local admin rights and manage elevation requests with mobile.
Screenshots
Verdict
The clearest difference is rating: idemeum at 5.0 against BMC Helix Track's 2.8. idemeum also leads on update cadence (every 4 weeks vs every 6 months). BMC Helix Track's advantage is ratings volume (8 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
idemeum holds the better App Store score, 5.0 against 2.8. Both are backed by a comparable volume of ratings — 8 and 2 respectively.
BMC Helix Track ships an update every 6 months, idemeum every 4 weeks. The most recent releases landed on October 22, 2026 and October 29, 2026 respectively.
| Parameter | BMC Helix Track | idemeum |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (8 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 0.0% of reviews | — |
| Number of ratings | 8 — better | 2 |
| Update frequency | Every 6 months | Every 4 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 14.0 | 14.0 |
| Further details — not scored | ||
| Size | 98 MB | 34 MB |
| Age rating | 4+ | 4+ |
| Developer | BMC Helix, Inc | Idemeum Inc. |
Customer experience
BMC Helix Track
idemeum
In-app purchases
BMC Helix Track
No in-app purchases
idemeum
No in-app purchases
