TaskCall vs LG&E KU ODP

TaskCall is an incident response and management service that helps organizations digitize their operations and reduce downtime costs to the minimum by mobilizing their response effort and streamlining stakeholder communication. With our in-depth analytics, companies can find crucial vulnerabilities in their infrastructure and work towards long term efficiency. From the mobile app, incidents can be acknowledged, resolved, reassigned, escalated and snoozed. Users can also un-acknowledge them, amend their urgency, add responders and run response sets to mobilize the response effort, post status updates to keep stakeholders up-to-date with the progress, add notes for internal references and use one-click to join conference bridges to collaborate with other responders. Incidents can also be triggered manually on a service. Users can choose to trigger them immediately or pre-schedule them to trigger at a later time. Users can view their current and upcoming on-call roles on the app, and from their one-click to dial contact information others can easily reach them. They can also override their on-call routines right from the app when they need to. Stakeholders and business managers can readily get a health check on business services from the status dashboard and stay up-to-date on incidents that impact the business performance of the organization.

The LG&E, KU and ODP mobile app is provided at no cost to customers (residential and most small businesses) and gives you the ability to pay your bill, view bill and payment history, set up bill reminders and paperless billing, view monthly usage, report and track power outages, manage your account, and more. Access your account(s) with ease - securely log in utilizing password, face ID™ or fingerprint/touch ID™. Features include: Paying your Bill: • Effortlessly pay your bill using your bank account, credit/debit card, Amazon Pay, PayPal and Venmo • Check your account balance • Review payment history • Manage payments – one time and Auto Pay • Manage notifications (for your bills, power outages, and other service requests) • Sign up for paperless billing Outage Information: • Report and track outages • Guest users can report outages without logging in • View outage status • Get up-to-date information from our outage map, with or without logging in Account Details: • View your bill • Manage phone number(s) and email address(es) • View a graph of your energy usage for the last 12 months • Check the status of your account(s) • Easily move between your utility accounts using the account selection at the top of the screen Contact Us: • Customer Service by phone or email