Eversource Energy vs My Astound
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Eversource Energy
Manage your electric and gas accounts conveniently from your mobile device. View past bills, make payments, set up auto-pay, and receive alerts. Report outages and easily contact customer service.
- View past bills (PDF)
- Make payments
- Set up auto payments
- Paperless billing
- Report outages
- Contact customer service
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Use this fast and secure Eversource app to manage your electric and gas accounts on the go. With this app, you can quickly: • View up to 12 months of your past bills (in high-resolution PDF format) • Make a payment or set up auto payments from your bank account • Turn on paperless billing and alerts • Report or check service outages • Easily contact customer service • View Spanish version if your phone is set to Spanish language
My Astound
Easily and securely manage your Astound services. Pay bills, check account balances, view past statements, and set up automatic payments. You can also track technician arrival times, manage phone call logs, and access voicemail.
- Pay Astound Bill
- Check Tech Arrival Time
- View Account Balance
- View Bills (PDF)
- Enroll in AutoPay
- Play Voicemail Messages
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My Astound allows customers to manage Astound accounts from iPhone and iPad devices easily and securely. Astound customers can manage their Astound account quickly and securely with the following functionality: Pay your Astound Bill Where's My Tech? Check the status of your tech's arrival time! View Account Balance View Bills – up to 12 months via pdf Enroll in AutoPay Enroll in Paperless Billing Enroll in SMS Notifications Check Recent Calls made by your Astound phone Play Voicemail Messages left for your Astound phone Update Billing Address Update Contact Email Address Update Security Information The features on this application are only available to Astound customers or those pending an Astound installation.
Screenshots
Verdict
The clearest difference is rating: Eversource Energy at 4.8 against My Astound's 1.6. Eversource Energy also leads on review sentiment (50% vs 8%) and update cadence (every 3 months vs every 35 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Eversource Energy holds the better App Store score, 4.8 against 1.6. That said, the two scores are not equally well evidenced: Eversource Energy has 41K ratings behind it against 118, so its average is the more settled of the two. Written reviews point the same way: 50% of Eversource Energy's written reviews are positive against 8% of My Astound's.
Eversource Energy ships an update every 3 months, My Astound every 35 months. The most recent releases landed on October 28, 2026 and October 24, 2026 respectively.
| Parameter | Eversource Energy | My Astound |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (41K ratings) — better | 1.6 (118 ratings) |
| Positive reviews | 50.2% of reviews — better | 7.8% of reviews |
| Number of ratings | 41K — better | 118 |
| Update frequency | Every 3 months — better | Every 35 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 14.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 50 MB | 16 MB |
| Age rating | 4+ | 4+ |
| Developer | Eversource Energy Service Company | RCN Telecom Services, LLC |
Customer experience
Eversource Energy
My Astound
User reviews
Eversource Energy
From 41K App Store ratingsWhat we love
- 🚀 Easy to track payments and statements
- 👍 Useful and reliable app
- 🔒 Facial recognition login
Room to improve
- 🐛 Frequent login errors and app crashes
- 🔒 Inability to save login credentials
- 💸 No credit/debit card payment option
- 🤔 Clunky UI and navigation
- 🔍 Lack of detailed usage tracking and history
My Astound
From 118 App Store ratingsWhat we love
- 👍 Allows bill payment
- 👍 Can set up autopay
- 👍 Can enroll in text notifications
Room to improve
- 🐛 App crashes on launch
- 🐛 Blank screen on login
- 🐛 No modem/router management
- 🐛 No service status or outage reporting
- 🐛 Inconsistent billing and price increases
Bugs and requests
Eversource Energy
Reported bugs
4 issues- Login issues and account not recognized
- Password reset function not working
- Billing information not accurately reflected
- Outage notification feature not functioning
Requested features
5 requests- Add credit/debit card payment option
- Improve login experience and allow credential saving
- Enhance usage tracking and history features
- Optimize UI for better usability
- Add partial payment option
My Astound
Reported bugs
54 issues- App crashes on launch
- Blank screen on login
- Voicemail PIN error
- No list of incoming calls
- Website inaccessible via Safari
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- Cannot download statements
- Does not allow autofill
- Inconsistent billing and price increases
- App is useless for account/billing
- Cannot sign in or see app function
- Apps and website do not sync
- Error box for voicemail PIN
- Voicemail PIN error
- Blank screen on app entry
- Cannot see balances or report outages
- Foreign agents with poor comprehension
- App only provides billing and statement info
- Lacks modem speed and health info
- Hidden fees and price hikes
- No help to customers
- Barebones application
- Does not allow device management
- Speed tests cap out at lower speeds
- Cannot download PDFs
- Limited to billing app
- Misleading representatives
- Unclear breakdown of fees
- Bill is different every month
- App UI/UX design needs improvement
- Hidden fees and scam pricing
- Company representatives lie
- No documentation for deals
- Unhelpful voicemails
- Cannot access business account
- App crashes immediately
- Server error
- Username/password incorrect error
- False advertising on preview images
- Less features than previous version
- App should be called 'pay Astound bills'
- No reboot button in app
- App only collects money
- New app is garbage
- Less product for same price as Comcast
- Account locked error for voicemails
- Double charging and stealing money
- Random price increases and outages
- Long hold times for cancellation
- Rep hung up to avoid bad review
- Impossible to get cancellation receipt
- Shoddy equipment since rebranding
- Billing department issues
- Service getting slower
- No effort to retain loyal customers
Requested features
20 requests- Add modem/router management features
- Include service status and outage reporting
- Provide VOIP features like call lists and voicemail access
- Allow downloading of statements
- Enable autofill for credit card payments
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- Improve UI/UX design
- Add modem speed and health information
- Allow users to check internet speeds
- Enable modem reboot functionality
- Add a feature to alert users of service outages
- Improve app accessibility for all tools
- Add ability to manage devices connected to the network
- Add account information and statements to the main screen
- Allow users to add or modify services
- Allow users to configure the modem
- Add features from previous app version
- Provide clear breakdown of fees and surcharges
- Allow users to reset modem/router
- Add dark mode option
- Advanced analytics dashboard
In-app purchases
Eversource Energy
No in-app purchases
My Astound
No in-app purchases
Questions
Is Eversource Energy free?
Is My Astound free?
Which has better reviews, Eversource Energy or My Astound?
Do Eversource Energy or My Astound have ads?
Which is updated more often, Eversource Energy or My Astound?
Other comparisons
