Comparison

CaptionMate vs Jabra Enhance

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

CaptionMate

This app provides real-time captions for both sides of phone calls, making conversations accessible for individuals with hearing loss. It offers customizable features and supports over 100 languages, allowing users to stay connected and productive.

Highlights
  • Real-time captions for both call sides
  • AI-powered transcription
  • Customizable font sizes and colors
  • Supports over 100 captioning languages
  • Access past call and voicemail transcripts
  • Keep current phone number
  • FCC-certified and free for eligible users
Features
Read full description

CaptionMate provides free, real-time captions for both sides of your phone calls. Certified and funded by an FCC-administered program, CaptionMate is available at no cost to individuals with hearing loss in the US. Whether you're using a smartphone or tablet, CaptionMate is here to assist you with your accessibility needs. It works seamlessly across your devices to support your communication, wherever you are. WHY CHOOSE CAPTIONMATE? • FCC-certified and free for eligible individuals • Caption both sides of your calls with AI-powered captions • Customizable font sizes, colors, and language options • Supports over 100 captioning languages • Access past call and voicemail transcripts anytime • Responsive customer support and setup assistance available KEEP YOUR CURRENT NUMBER Stay connected without changing your phone number. Enable call forwarding in the app and continue using your existing number with CaptionMate. BUILT FOR EVERYDAY AND PROFESSIONAL USE Whether you are calling family, attending a meeting, or dialing into a video conference, CaptionMate gives you the tools to stay engaged, productive, and independent. Experience clear, confident conversations with CaptionMate. CaptionMate is intended for individuals with hearing loss and is funded through a federal program that ensures equal access to phone communication. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. There is a cost for each minute of captions generated, paid from a federally administered fund. For more information, please visit our website at www.captionmate.com or email us at support@captionmate.com.

About

Jabra Enhance

This app personalizes your Jabra Enhance™ Plus earbuds to your unique hearing profile. Enhance conversations, calls, and music in any environment with adjustable settings and easy setup. Stay updated and track battery status for an optimal listening experience.

Highlights
  • Personalize hearing profiles
  • Onboarding and setup
  • Adjust volume and listen modes
  • Track earbud battery status
  • Wireless earbud updates
  • User guides and support
Read full description

The Jabra Enhance app is an essential companion for your Jabra Enhance™ Plus earbuds - enabling you to activate and personalize them to your unique hearing. Ultimately, helping you enhance your hearing in any environment, and enjoy crystal-clear conversations, calls, and music, throughout the day. Jabra Enhance app currently supports; - Jabra Enhance - Jabra Enhance Plus An app experience personalized specifically for you Onboarding & setup Activate your earbuds using an easy step-by-step onboarding process Optimal fit Learn how to wear the earbuds and change the EarGel size for the optimal fit and audio quality Hear more from life Personalize the earbuds to your unique hearing profile Daily use Adjust volume settings and ‘Listen mode’ My Profile View your current personalization profile or change your preferred speech filter Quick start guides Learn about the earbuds and the app Support and guides View the user manual and set up guides Contact Support Get in contact with Jabra Support or view technical information Product registration Register your earbuds using the Jabra Enhance app Battery status Track your earbuds battery status with a simple, visual indicator in the app Wireless updates Always keep your earbuds updated with the wireless update feature For more information please visit https://www.jabra.com/hearing/enhance-plus or the support website via the link in the App Store. Changes to the Terms & Conditions While still a legal document, we have done our best to make the T&C clearer and easier to understand, and highlighted particularly important terms that may have significant interest for you, including: (i) clarifying certain app use restrictions, (ii) describing how to get in touch with us, (iii) describing how to find our privacy policy, (iv) clarifying our disclaimers and limitation of liability, (v) describing when we can suspend/discontinue the app services, and more relevant information. Changes to Privacy Policy The way we collect and process your data is not changing. We have improved the language to make the Privacy Policy easier to read. Important information The changes will be effective when you download/update to the new version of the app and start using the app. If you do not want to accept the changes you should discontinue the use of the Jabra Enhance app and delete it from your devices. The main purpose of the update is to make the T&C and Privacy Policy clearer to understand, ensure they reflect new features on the Jabra Enhance app and ensure they cover all the right information you need to know. We recommend that you read the new T&C’s before you accept and start using the app. Please visit this link to learn more about the changes: https://www.jabra.com/footerpages/enhance-terms-and-condition

Screenshots

CaptionMate4 screens
Jabra Enhance4 screens

Verdict

The call

The clearest difference is rating: CaptionMate at 4.8 against Jabra Enhance's 4.1. CaptionMate also leads on review sentiment (75% vs 34%) and update cadence (monthly vs every 16 months). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

CaptionMate holds the better App Store score, 4.8 against 4.1. Both are backed by a comparable volume of ratings — 285 and 666 respectively. Written reviews point the same way: 75% of CaptionMate's written reviews are positive against 34% of Jabra Enhance's.

UpkeepUpdate frequency

CaptionMate ships an update monthly, Jabra Enhance every 16 months. The most recent releases landed on October 29, 2026 and October 23, 2026 respectively.

Scorecard3 real differences · 7 level
CaptionMate versus Jabra Enhance: the parameters behind the verdict, then further details
ParameterCaptionMateJabra Enhance
PriceFreeFree
Rating4.8 (285 ratings) — better4.1 (666 ratings)
Positive reviews75.0% of reviews — better34.3% of reviews
Number of ratings285666 — better
Update frequencyMonthly — betterEvery 16 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.014.0 — better
Further details — not scored
Size71 MB269 MB
Age rating4+17+
DeveloperMezmo CorporationGN Audio AS

Customer experience

CaptionMate

All ratings285 ratings
Positive95.4%
Neutral1.1%
Negative3.5%
Written reviews32 reviews
Positive75.0%
Neutral6.3%
Negative18.8%

Jabra Enhance

All ratings661 ratings
Positive76.1%
Neutral9.1%
Negative14.8%
Written reviews67 reviews
Positive34.3%
Neutral16.4%
Negative49.3%

User reviews

CaptionMate

From 285 App Store ratings

What we love

  • 👍 Life-changing for hearing loss
  • 👍 Excellent transcription accuracy
  • 👍 Saves conversations for review
  • 👍 Great for understanding phone calls
  • 👍 Helpful for those who are deaf or hard of hearing

Room to improve

  • 🐛 Calls not ringing/going through
  • 🐛 Calls showing as 'scam likely'
  • 🐛 App crashes sometimes
  • 🐛 No incoming call vibration
  • 🐛 Different caller ID than expected

Jabra Enhance

From 666 App Store ratings

What we love

  • 🚀 Enhances hearing quality
  • 🔒 Robust security features
  • 👍 Comfortable and easy to use
  • 💡 Diverse listening modes

Room to improve

  • 🐛 Connectivity issues
  • 🔋 Battery life problems
  • 👎 Unreliable app and software
  • 💸 Expensive for the quality

Bugs and requests

CaptionMate

Reported bugs

7 issues
  • Missed calls and voicemails
  • Calls bouncing back and not ringing
  • No voicemail alerts
  • App crashes during incoming calls
  • Calls appearing as 'scam likely'
Show 2 more
  • App glitches preventing access to calling screen
  • Registration issues due to referral codes

Requested features

5 requests
  • Fix calls showing as 'scam likely'
  • Implement incoming call vibration
  • Allow registration without referral code
  • Address issues for autistic users
  • Improve call routing/ringing reliability

Jabra Enhance

Reported bugs

4 issues
  • Earbuds not charging properly
  • App not connecting to cloud service
  • Frequent disconnections and pairing issues
  • Firmware update failures

Requested features

4 requests
  • Independent volume control for left and right earbuds
  • Customizable EQ settings
  • Improved noise cancellation
  • Better app integration and stability

In-app purchases

None

CaptionMate

No in-app purchases

None

Jabra Enhance

No in-app purchases

Questions

Is CaptionMate free?
CaptionMate is free to download, with no in-app purchases.
Is Jabra Enhance free?
Jabra Enhance is free to download, with no in-app purchases.
Which has better reviews, CaptionMate or Jabra Enhance?
CaptionMate is rated higher. CaptionMate averages 4.8 out of 5 from 285 ratings, while Jabra Enhance averages 4.1 from 666 ratings.
Do CaptionMate or Jabra Enhance have ads?
Neither CaptionMate nor Jabra Enhance shows ads.
Which is updated more often, CaptionMate or Jabra Enhance?
CaptionMate ships an update monthly, and Jabra Enhance every 16 months. Most recently, CaptionMate was updated on October 29, 2026 and Jabra Enhance on October 23, 2026.

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