Usedesk vs LI
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Usedesk
This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.
- Respond to clients across multiple channels
- Track tickets with filters
- View client communication history
- Handle inquiries on the go
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UseDesk for mobile phones was developed specifically for customer support managers and agents who are not attached to a single place. Clients' inquiries are always at hand, no matter where you are. UseDesk has all the necessary features: - Answer to clients in either of communication channels - Track the most important tickets using the right filter - View the history of communication with a given client
LI
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LI - IT Help Desk is the app for any users can make a ticket for any authority as a complaint or service request where same app logged in by Support team will get the ticket and respond for the same Specifically A company is regitering their account to LI - IT Help Desk as a IT support or Admin and they can expect the service request from the users now there will be some users in the app(client) where they can make tickets to the it support or admins and it will be logged to their dashboard and Support team/Admin can act on the tickets
Screenshots
Verdict
The clearest difference is update cadence: LI at every 10 days against Usedesk's every 2 months. Usedesk's advantage is iOS requirement (12.0 vs 15.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Usedesk ships an update every 2 months, LI every 10 days. The most recent releases landed on October 29, 2026 and October 27, 2026 respectively.
| Parameter | Usedesk | LI |
|---|---|---|
| Price | Free | Free |
| Rating | 3.4 (5 ratings) — better | — |
| Positive reviews | 50.0% of reviews | — |
| Number of ratings | 5 — better | — |
| Update frequency | Every 2 months | Every 10 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 12.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 94 MB | 42 MB |
| Age rating | 4+ | 4+ |
| Developer | BLIZHE K DELU, OOO | LIGHTIDEA INFORMATION TECHNOLOGY CONSULTANCY PRIVATE LIMITED |
In-app purchases
Usedesk
No in-app purchases
LI
No in-app purchases
