Usedesk vs Gi Direct
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Usedesk
This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.
- Respond to clients across multiple channels
- Track tickets with filters
- View client communication history
- Handle inquiries on the go
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UseDesk for mobile phones was developed specifically for customer support managers and agents who are not attached to a single place. Clients' inquiries are always at hand, no matter where you are. UseDesk has all the necessary features: - Answer to clients in either of communication channels - Track the most important tickets using the right filter - View the history of communication with a given client
Gi Direct
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Gi Direct is modular multifunctional ERP system of professional legal services Gi Direct enables you to: • Conduct precise timing for all lawyers and projects • Plan and control the projects budget • Simplify invoicing process • Summarize the information on all projects and persons assigned to them • Compile weekly reports • Monitor employees KPI
Screenshots
Verdict
The clearest difference is update cadence: Gi Direct at every 3 weeks against Usedesk's every 2 months. Usedesk's advantage is iOS requirement (12.0 vs 15.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Usedesk ships an update every 2 months, Gi Direct every 3 weeks. The most recent releases landed on October 22, 2026 and October 7, 2026 respectively.
| Parameter | Usedesk | Gi Direct |
|---|---|---|
| Price | Free | Free |
| Rating | 3.4 (5 ratings) — better | — |
| Positive reviews | 50.0% of reviews | — |
| Number of ratings | 5 — better | — |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 12.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 94 MB | 43 MB |
| Age rating | 4+ | 4+ |
| Developer | BLIZHE K DELU, OOO | Marat Zhalbyrov |
In-app purchases
Usedesk
No in-app purchases
Gi Direct
No in-app purchases
