Cavanna Support vs HelpDesk Viewer

Do you need assistance? The Cavanna Support app is the quickest and most effective way to resolve any problems you may have related to your flow-pack and cartoning system. Our technical team is at your service. Open a ticket with us and let yourself be guided by our highly specialized technicians they will deal with the problem and lead you to the solution. • Open a ticket • Attach photo and video of the problem • Live chat with our technicians • Use the multilingual function for quick and simple interaction • Express any doubts directly through the video call And that is not all! With the Cavanna Support application you can carry out multiple operations: • Check your inventory • Analyze the ticket history for each serial number • Extract data from files • Add to the knowledge base with the solution to your problem • Request information regarding new formats, modifications and upgrades.

Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC. Features Connect to customers device from your iOS device. Chat with customers via text during the session for better understanding of the issues. Manage customer queries, access logs, etc., all in one place for efficient client requirement management. Transfer files from your mobile device to remote computers and vice versa.