Chatify vs Chatway Live Chat & AI Chatbot

Modern Live Chat Software for Teams who want to grow sales by supporting customers anytime, anywhere. Chatify is simple to use, yet includes all the features you need, to provide a live chat experience that delivers. FREE Plan No Per Agent or per Contact Fees. Chatbot - Automated Messages, Automated Answers. Advanced Assign Rules. Apps for Desktop & Mobile. Unlimited Team Members, etc. Chatify is optimised for teams. It includes a host of features that help teams to work together on customer queries. What’s New? Updated UI - this update brings the mobile UI in line with the desktop version. Whisper Chat - discuss chats internally with your team before replying to the customer. Smart Prompt - The bot automatically suggests possible answers as you chat with the customer. This saves time by NOT having to type answers repeatedly. Starred Chats - star chats that you plan to follow-up on. Reminders - set reminders for chats that you wish to follow-up with later.

Chat with your website customers wherever you are. Chatway gives you the tools to manage live chat and customer support directly from your mobile device. Reply to website visitors, follow conversations handled by your AI chatbot, check visitor activity in real time, and manage messages from multiple communication channels in one customer support app. Whether you're working from your computer or away from your desk, Chatway helps you stay available and respond to customers quickly. Website live chat from your phone See active website visitors and reply to incoming live chat messages from your mobile device. View useful customer and visitor information including visited pages, device type, location, tags, and browsing history. This additional context helps your team understand customer questions and provide more relevant support. You can also access available order details, shopping cart information, and product data inside the conversation, making it easier to assist customers without switching between different tools. AI chatbot and automated customer service Use the Chatway AI chatbot to provide automated customer support and help website visitors around the clock. The AI support agent can use your website content and connected knowledge sources to respond to frequently asked questions, handle repetitive customer inquiries, and provide faster answers. Your support team always remains in control. Review AI chatbot conversations, monitor customer interactions, and join any chat when a customer needs help from a human agent. Manage multiple customer communication channels Bring your customer conversations together in a single inbox, including: * Website live chat * WhatsApp * Facebook Messenger * Instagram * Email Manage customer messages without constantly moving between separate communication apps and support tools. Understand your website visitors Get valuable information about the people contacting your business: * See visitors currently browsing your website * Check the pages each visitor has viewed * View device and location details * Access customer tags and conversation information * See available order, cart, and product data * Review previous chats and visitor activity Organize your customer support inbox Keep your support conversations easy to manage and make sure important messages receive attention. * View active and resolved customer chats * Search your conversation history * Add tags to organize customer inquiries * Assign chats to different support agents * Work together with other team members * Identify conversations that still require a response Respond to customers more efficiently * Use saved responses for frequently asked questions * Customize replies for individual customers * Send screenshots, images, documents, and files through chat Control your mobile notifications Customize how you receive alerts for new customer messages and website visitor activity. Flexible notification settings help your team remain responsive while giving you greater control over mobile alerts. What you can do with Chatway * Chat with website visitors in real time from your mobile phone * Provide 24/7 automated support using an AI chatbot * Review AI support conversations and switch to human support when necessary * Answer customer questions using visitor and shopping information * Manage multiple customer messaging channels from one inbox * Assign conversations to support team members * Organize chats using tags and conversation statuses * Save time with reusable replies for common customer questions * Manage customer service and website conversations while on the go You can also access the Chatway web application from desktop or mobile when you need additional customer support tools and account management options. Visit https://chatway.app to learn more about Chatway and manage live chat, AI chatbot support, customer messaging, and multi-channel customer service from one platform.