Tekion vs Ford DiagNow
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tekion
This platform connects all core operations in the automotive retail industry, including variable and fixed operations, IoT, and ML/AI. It offers a highly scalable, secure, and intelligent solution with streamlined workflows and improved visibility for dealerships.
- End-to-end platform for automotive retail
- Connects variable and fixed operations
- Integrates IoT and ML/AI
- Highly scalable and configurable
- Streamlined workflows and improved visibility
- Mobile-capable for on-the-go business
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Tekion is the newest and only cloud-native, an end-to-end comprehensive platform in the automotive retail industry. Our application connects all core operations in one, seamless end-to-end platform – variable operations, fixed operations, IoT and ML/AI. Our cloud-native platform is built with the most modern technology available. Our dealer partners can expect: · A highly scalable application with easy setup options · Seamless and consistent feature upgrades · Little to no downtime – outages are often detected before the end-user experiences them · The highest levels of data security and resolution management Tekion simplifies daily operations through: · A configurable, intelligent platform – we modify the application to your business · Streamlined workflows – do more in fewer “clicks” · Improved visibility – comprehensive information in one screen · Reduced training time – easy to learn, easy to use and remarkably fast · Mobility – mobile capable so you can conduct business on the move · Digital capabilities – critical data points reveal operational insights
Ford DiagNow
This app offers a streamlined diagnostic solution for Ford, Lincoln, and Mercury vehicles. It allows users to read and clear trouble codes, monitor live data, and perform key programming without a full scan tool. Access vehicle information and service bulletins for 2010 and newer models.
- Read and decode VIN
- Read and clear DTCs
- Read live data
- Vehicle network monitor
- Key programming
- Read keyless entry code
- View service bulletins
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Ford DiagNow provides diagnostic functionality in a convenient lightweight package enabling users to quickly address vehicle concerns without the need for a full diagnostic scan tool and laptop. With the Ford DiagNow application you can: • Read and decode the Vehicle Identification Number into specific model information • Read and clear Diagnostic Trouble Codes for all equipped vehicle electronic control modules • Read live data parameters from the vehicle • Perform live vehicle network monitor • Perform key programming* • Read factory keyless entry code* • View service bulletins and messages for Diagnostic Trouble Codes read from the vehicle All this can be done on any 2010 or newer Ford, Lincoln, and Mercury vehicle Requirements: • User must have a valid Ford Dealer account or Ford Motorcraft account with a Ford DiagNow subscription • Ford VCM Lite is the interface required to perform diagnostic functions with the vehicle If you are a Ford/Lincoln dealership employee and would like more information, go to https://www.fordtechservice.dealerconnection.com/Rotunda/FordDiagNow If you are NOT a Ford/Lincoln dealership employee and would like more information, go to www.motorcraftservice.com/Purchase/ViewDiagnosticsMobile *Currently functions on most 2010 Ford, Lincoln, and Mercury vehicles. Additional vehicles coming soon.
Screenshots
Verdict
The clearest difference is rating: Ford DiagNow at 4.6 against Tekion's 1.9. Ford DiagNow also leads on ratings volume (1.5K vs 413). Tekion's advantage is monetization model (free vs subscription) and update cadence (every 3 weeks vs every 2 months). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Ford DiagNow holds the better App Store score, 4.6 against 1.9. Both are backed by a comparable volume of ratings — 413 and 1.5K respectively. Written reviews point the same way: 18% of Tekion's written reviews are positive against 19% of Ford DiagNow's.
Tekion ships an update every 3 weeks, Ford DiagNow every 2 months. Both last shipped on November 3, 2026.
| Parameter | Tekion | Ford DiagNow |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (413 ratings) | 4.6 (1.5K ratings) — better |
| Positive reviews | 17.6% of reviews | 18.8% of reviews — better |
| Number of ratings | 413 | 1.5K — better |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Subscription |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 294 MB | 113 MB |
| Age rating | 4+ | 4+ |
| Developer | Tekion Cloud | Ford Motor Co. |
Customer experience
Tekion
Ford DiagNow
User reviews
Tekion
From 413 App Store ratingsWhat we love
- 📱 Mobile accessibility for on-the-go work
- 📸 Photo and video capture functionality
- 🎨 Modern, sleek user interface design
- ⚡ Efficient for specific tasks like customer check-ins
- 🔄 Continuous app improvements and updates
Room to improve
- 🐛 Frequent crashes and system failures
- ⏱️ Slow performance and loading times
- 🔐 Constant forced re-authentication/logouts
- 🚫 Poor mobile app feature parity with desktop
- ❌ Unreliable data synchronization
Ford DiagNow
From 1.5K App Store ratingsWhat we love
- 🚀 Quick and convenient for parking lot diagnostics
- 👍 Easy to use interface and simple setup
- 💡 Good functionality for reading/clearing codes and monitoring PIDs
- 🔧 Useful for PATS programming on Ford vehicles
- ⚡ Faster than IDS/FDRS for basic diagnostics
Room to improve
- 🐛 Frequent app crashes during normal operation
- 🔐 Persistent login and authentication failures
- ❌ Poor customer service and support response
- ⚠️ Unreliable connection to VCM lite device
- 🚫 Limited functionality compared to full diagnostic tools
Bugs and requests
Tekion
Reported bugs
25 issues- Video upload failures and crashes
- Driver's license and insurance scanning not working on iOS
- Customer data retrieval failures
- Pages failing to load
- Signature capture not saving
Show 20 moreShow fewer
- Photo upload failures
- Recall data not auto-populating
- Time logging forgetting clock-in status
- App freezing when uploading videos
- Login failures after updates
- Notification tap-through errors ('Oops! Something went wrong')
- VIN barcode scanning camera autofocus issues
- Vehicle history randomly unavailable
- Search functionality not working properly
- Filter options not functioning
- Appointment visibility issues
- Service history not displaying
- Printer functionality broken
- Part scanning with camera not working
- App incompatibility with iPhone 15 and iPhone 16
- Excessive delays after updates
- Redundant approval screens
- Saved information deletion after F&I push
- Leads not updating properly
- Task logging failures for calls, texts, emails
Requested features
15 requests- Push notifications to locked phone screen
- Persistent login/saved credentials
- In-app messaging and chat functionality
- Offline mode capability
- Improved notification system with better visibility
Show 10 moreShow fewer
- Centralized sales dashboard with task highlights
- Advanced filtering for repair orders and appointments
- Ability to edit repair orders through app
- Ability to add driver's license and insurance after deal creation
- Multi-tasking capability (phone calls while accessing profiles)
- Streamlined task tracking and search tools
- Web chat feature in mobile app
- Customizable dashboard for frequently used tools
- Improved camera autofocus for barcode scanning
- Simplified navigation to reduce clicks
Ford DiagNow
Reported bugs
14 issues- App crashes when attempting to print DTC documents
- Login error messages preventing account access
- App crashes when sharing DTC documents
- Display text shows framework codes instead of normal labels
- Server errors after reading VIN
Show 9 moreShow fewer
- Data logger crashes with 3+ PIDs graphed
- App crashes when connecting to VCM lite for VIN reading
- iPhone compatibility broken after app updates
- Invalid subscription errors despite active subscriptions
- App crashes on startup
- Phone sleep mode during test drives not prevented
- Model year restrictions not disclosed (2009 and older vehicles)
- VIN auto-scan does not function
- Intermittent connection failures (1 in 10 attempts)
Requested features
14 requests- Misfire profile correction and misfire tests
- Power balance testing
- Relative compression testing
- Fuel injection flow and relative tests
- BMS reset functionality
Show 9 moreShow fewer
- Brake maintenance mode
- LIN integration
- 360 camera relearn
- IPMA alignment function
- Datalogger recording capability
- VIN auto-scan functionality
- Notification alerts for device disconnection
- FDRS laptop connectivity for module updates
- OBD2 code reading for non-Ford vehicles
In-app purchases
Tekion
No in-app purchases
Ford DiagNow
No in-app purchases
