Ford DiagNow User Reviews

Name: Ford DiagNow
Rating: 4.6 (1227 reviews)

Ford DiagNow

Ford Motor Co.

💼 Business

📊 Productivity

Customer Experience

Positive experience18.6% of reviews

Neutral6.8% of reviews

Negative experience74.6% of reviews

~ Based on 59 written reviews from the US App Store.

What users say

Summarized from real user reviews of Ford DiagNow. Based on 1.2K reviews and a 4.6/5 average, it highlights the 6 positives and 9 negatives reviewers mention most about this Business app.

Positive things

🚀Quick and convenient for parking lot diagnostics
👍Easy to use interface and simple setup
💡Good functionality for reading/clearing codes and monitoring PIDs
🔧Useful for PATS programming on Ford vehicles
⚡Faster than IDS/FDRS for basic diagnostics
📱Portable alternative to laptop-based solutions

Negative things

🐛Frequent app crashes during normal operation
🔐Persistent login and authentication failures
❌Poor customer service and support response
⚠️Unreliable connection to VCM lite device
🚫Limited functionality compared to full diagnostic tools
📱Compatibility issues with iPhone after updates
🔒Account lockout issues after subscription updates
⏱️Server errors and frequent downtime
🎯Inconsistent module scanning capabilities

Is Ford DiagNow Safe?

Ford DiagNow appears safe based on user ratings. AppsHunter Safety Score for Ford DiagNow is 92/100.

This assessment is based on 1,227 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.3% of ratings point to a safe experience

2.0% of ratings suggest some concerns

8.6% of ratings point to a risky experience

~ Based on 1,227 App Store ratings for Ford DiagNow.

Is Ford DiagNow Legit?

Ford DiagNow appears to be a legitimate app. AppsHunter Legitimacy Score for Ford DiagNow is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Reasons

The process is very slow and doesn’t load properly all the time when using the app and switching to wiring diagrams need something that allows users to actually read what we are clicking on when using workshop I feel like it’s something to do with the format but some improvements can be made for sure. It’s very hard to follow a pinpoint test or even get to them through pc/ed

Awesomechadsrer

a month ago

Basic connectivity missing

Needs attention to detail. Can’t read codes from the PCM on a 2022 Bronco Sport. Errors in such basic functionality can’t be tolerated.

JimB-TX

2 months ago

Response from developer

Hello JimB, Sorry to hear you're experiencing issues. Please reach out to us at diagnow@ford.com with the error codes and a description of the steps leading up to the issue. This information will help us investigate and assist you more effectively. Thanks, Ford DiagNow Developers

New functionality

Would love to see bcm Lin line initialization added to the vcm lite

Mad Buyerr

3 months ago

Response from developer

Hello, Thank you very much for your positive review. We appreciate you taking the time to share your feedback. Our app team truly values our users as we continue to improve the overall app experience. Thanks, Ford DiagNow Developers

Használhatatlan!

Ez egy hulladék.Nem érdemes letölteni.

Ny.B.

5 months ago

Nur mit Abo

So ein Unfug, die App funktioniert nur wenn man für mehrere hundert Euro ein Abo hat. Erfährt man dann erst nach der Installation

DrFraggle

7 months ago

Response from developer

Hello, The subscription details and pricing information are outlined in the app’s description on the store page. We recommend reviewing this section before downloading to ensure the app meets your expectations. Regards, Ford DiagNow Developers

Printing issues

When trying to print out DTCs app kicks me out completely and won’t allow me to send anything to print.

Uglymo4uck

7 months ago

Response from developer

Hello, Thank you for your patience. The team is treating this issue as a high priority and hopes to resolve this issue soon. Best regards, Ford DiagNow Developers

Ford DiagNow not Working! Can’t log in

Ford DiagNow not Working! Can’t log in I been trying for 5 days now. I went to ford motor craft undated my subscription used it for 2 days and now it shows I can’t log in due to an invalid subscription. I have emailed them and sent pics still no fix. Poor customer service

Noble Locksmith

7 months ago

Response from developer

Hello, Sorry to hear about your login issues. If you are still experiencing issues, please reach out to us at diagnow@ford.com, and our team will be happy to assist you. Thanks, Ford DiagNow Developers

Functionality

As a ford technician the diag now app really comes in handy however I wish the app wouldn’t crash every time to attempt to share a dtc document

Sk8erboy19989

7 months ago

Response from developer

Hello, Thank you for your patience. The team is treating this issue as a high priority and hopes to resolve this issue soon. Best regards, Ford DiagNow Developers

Funktioniert nicht.

Log-in mit iPhone15 pro nicht möglich. Alles aktuell x Mal versucht. Keine Chance

Pa-pa-ul

9 months ago

Response from developer

Hello, Sorry to hear you are having login issues. If you are still stuck, the app description has more information on how to log in. Please check out the Ford Service Info contact page if you are an aftermarket user or raise a TIS request if you are a dealer technician. Thanks, Ford DiagNow Developers

Not ready for real world

You need to get your App, Security AND WEB developers in the same room NOT from home and test it from point to point. Create a new user account ALL the way through each step!!!!!

Securty Risk

a year ago

No option for Australia

No option for Australia literally every other country is there but not Australia. If you live in Australia you can’t use this app

tOB9998

a year ago

Don’t buy the license for this

I bought the license to use this app with the Rotunda VCM light and immediately after the first use I was locked out of my account you can only communicate through email and they continue to give me the wrong directions to regain access I’ve been back and fourth with them for over two weeks only to get a number to call from them that didn’t work. The customer service they provide for this is pitiful. I will be requesting a charge back from my credit card for the annual 150$ licensing fee
If you are a small shop ore DIYer do yourself a favor and steer clear of anything to do with ford rotunda

Pitiful customer service

a year ago

Response from developer

Hi, Please reach out to diagnow@ford.com and we will try to assist you. Thanks, Ford DiagNow Developers

Service Bremse

Bremsentlüftungsvorgang fehlt leider

PH1750

a year ago

Response from developer

Hello, We are consistently adding new features and will keep it in mind for future releases. Thanks, Ford DiagNow Developers

Untrustworthy!

Says I have pass codes when the check engine light is on!

Be better ford.

a year ago

Doesn’t Work

After installing and attempts to login to an already active account it just gives a lengthy text error message. Garbage!

HarleyEverHome

a year ago

Great when it works

Works half the time. When it does work, it scans half the modules. Constantly down for service too.

kaden500

a year ago

Too many crashes

Crashes intermittently. Server error after reading VIN today. Would be 5⭐️if not for the bugs.

JWLaff

a year ago

Response from developer

Hi JWlaff, Sorry to hear you're experiencing issues. Please reach out to us at diagnow@ford.com with the application error codes and a description of the steps leading up to the issue. This information will help us investigate and assist you more effectively. Thanks, Ford DiagNow Developers

Kein Anmelden Möglichkeit schade

Scheitert bei der Anmeldung
Sehr schade

Sovlaki Steffen

a year ago

Function

The app itself is pretty okay, crashes a fair amount of the time, unfortunately when using data logger with about 3 or more PIDs being graphed it crashes ALOT within the first 30 seconds.

Ford Diag

a year ago

Response from developer

We're sorry to hear about your experience with Data Logger. Our team is continuously working to improve the app and enhance the user experience. Please stay tuned for upcoming updates and improvements. Thanks, Ford DiagNow Developers