Atera vs DeskDay

Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.

Why be chained to your desk when you can solve tickets from anywhere? With the DeskDay Mobile Service Desk App, MSPs can kiss their desks goodbye and tackle even the simplest issues on the go. Need to meet your First Response SLA while grabbing a coffee? No problem! Our Service Desk app is your ultimate companion, ensuring you're always in the loop, fast, and efficient, no matter where you are. Top Features: Instant Notifications: Get real-time alerts for new tickets and message updates, keeping you informed at all times. Manage and Resolve Tickets Anywhere: Effortlessly handle support requests from your mobile device, empowering you to work flexibly. Chat with End-Users: Communicate directly with users through the app, providing quick and effective support on the fly. Create, Edit, and Assign Tickets in Seconds: Streamline your workflow with rapid ticket management capabilities. Keep Tabs on SLAs: Monitor your SLAs and log time entries effortlessly, ensuring you meet your commitments. Access Full Ticket Details Anytime: Review comprehensive ticket information wherever you are, making informed decisions with ease. Experience the freedom of mobile support with DeskDay, and transform how you manage your service desk.