Active Eye | BLM GROUP vs Supports by PostPaddy

Active Eye is the BLM GROUP app to access your Remote Technical Assistance Service in real time, conveniently and quickly. Active Eye allows you to receive assistance at any time, putting you in touch with an expert who, through a live video session, can see the problem through your camera, will seek a solution or will give you precise instructions on how to proceed. Features: - Recording and exchange of photographs, videos and audio data. - Chat-type communication function. - The BLM GROUP operator can see your problem live, and guide you to the resolution through your iPhone or iPad. - You can share photos and documents and interact with the framed image to facilitate communication with our technician. Active Eye runs perfectly on all iOS versions for iPhone or iPad.

Supports by PostPaddy helps businesses manage customer conversations from one simple mobile workspace. Built for support teams, founders, and operators, the app makes it easier to stay close to customers even when you are away from your desk. With Supports by PostPaddy, you can: • View customer conversations in a shared inbox • Reply to chats and support tickets from your iPhone • See customer context before responding • Assign conversations to teammates • Add internal notes for your team • Use saved replies for common questions • Review AI-suggested answers before sending • Track open, pending, and resolved conversations Supports by PostPaddy is designed for businesses that want faster, more organized customer support across web and chat channels. A Supports by PostPaddy team account is required to use this app.