Dynamics 365 Field Service vs Dispatch Me

Our next generation Field Service app powered by Dynamics 365. Go to http://aka.ms/FSMFeatures for more information about the app and our Field Service solutions. The Field Service mobile app is specifically crafted to the field service worker’s needs with features such as robust offline capabilities to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Periodic data sync keeps the back-office informed of work being performed, so that the proper actions can be taken or kick-started as appropriate. Built on the Microsoft Power Apps platform, the mobile application is entirely customizable to define what types of data field service workers can access and much more. By installing this app, you agree to the terms at https://go.microsoft.com/fwlink/?linkid=2238123

Dispatch Me is the mobile app for field service technicians working with companies on the Dispatch platform. If your company uses Dispatch to manage and assign work — whether jobs come from warranty companies, property managers, manufacturers, or your own customers — Dispatch Me is how you run those jobs in the field. For small operations, that might mean you're the owner-operator: accepting jobs and managing the schedule from the office, then switching to Dispatch Me the moment you're in the van. For larger teams, your dispatcher assigns the work through the back office and your phone shows you exactly what's next. Either way, from first alert to final invoice, everything runs through one app. **Your schedule, in real time** Jobs assigned to you appear instantly. See the full picture for each one — customer info, job history, notes, special instructions — before you pull out of the driveway. **Keep customers in the loop** Let customers know you're on the way with one tap. Send real-time ETAs and messages so homeowners and property managers always know where you stand. **Complete the job, on site** Upload photos, fill out inspection forms and custom checklists, and capture signatures right from the job site. Everything syncs back to the job record the moment you're done. **Estimates and invoices in the field** Build an estimate on the spot, convert it to an invoice, and collect payment before you leave. No paperwork, no end-of-day reconciliation. **Works without cell service** Basements, rural addresses, dead zones — Dispatch Me keeps working. Everything saves locally and syncs the moment you're back online. **Real-time dispatch alerts** New job, reschedule, or update? You'll know the instant it happens. **Track your travel** Log trips and mileage automatically to give your company an accurate record of your day. --- Note: Dispatch Me is the new mobile app for existing Dispatch users, rolling out throughout 2026 to replace the current Dispatch field apps. Access is provisioned by your company. If you download the app and see a limited access screen, contact your company's Dispatch account manager or visit help.dispatch.me. The companion back-office tool for dispatchers and managers is available at work.dispatch.me.