Kaseya Fusion vs Syncro Mobile

Manage common IT tasks on your mobile device and get real time visibility into your IT environment. This mobile app gives technicians the workflows they need between Kaseya VSA and Kaseya BMS to get IT done, faster, on the go. Manage and resolve service tickets quickly from your mobile device with access to IT asset information in the palm of your hand. This application is for those who have Kaseya VSA or Kaseya BMS, or both! Kaseya VSA integrated with BMS tickets on your mobile device, enables technicians on the move to quickly access asset and agent information on tickets. See the status of the agent and see what endpoints are online and offline, all while seeing the latest audit information about endpoints. With BMS, create, view, assign, search, and update service tickets. You can capture notes, time entries and attachments such as photos all on your mobile device. If you have a service call associated with a ticket, you can find those tickets and see all details, such as this ticket requires a technician to go offsite which is great for both dispatchers and technicians. For IT Managers, get real time visibility into the IT environment by seeing ticket assignments, resolutions, critical tickets. With VSA you can see recent events, like last time endpoint checked in. You can see agent and asset views and filter agents by views so you can filter down by agents. Filter by organization and machine groups for easy management. Requires Kaseya VSA or Kaseya BMS

With ticket management, remote access, and customer communications built right in, Syncro XMM™ Mobile Ticketing app provides you with all the essential tools you need in the field. This app is free to use for all Syncro XMM™ users. Features: Organize Your Day: Easily visualize and plan your schedule. Keep track of appointments, view RMM alerts, and chat directly with customers. Powerful Ticket Management: Add, edit, and resolve tickets with ease. Efficiently manage time tracking and add materials used while on the move. Seamless Remote Access: Operate remotely with our integrated remote access feature, allowing you to be in two places at once.