HelpCrunch Inbox vs Charla Live Chat
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HelpCrunch Inbox
This business tool allows for on-the-go customer communication, lead capture, and proactive marketing. It facilitates team assignments for chats, contact management, and email follow-ups, ensuring speedy and delightful customer service.
- On-the-go customer chat
- Proactive lead capture
- Team chat assignment
- Email follow-ups from chat
- Conversation status assignment
- Customer online status visibility
- Customizable notifications
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HelpCrunch app lets you stay connected with your customers anywhere and anytime. • Talk to your customers on the go • Capture leads proactively • Market your products and delight customers with a speedy service • Assign team members or departments to chat • Get all contact details • Send email follow-ups right from the chat • Assign statuses to your conversations • See who's online among your customers • Instantly show or hide your HelpCrunch chat widget • Change your team availability (online/offline) • Set up notifications you want to receive Easy navigation and responsive design make interactions smooth and hassle-free.
Charla Live Chat
Enable your team to provide customer support, sales, and lead generation on the go. Respond to visitor inquiries directly from your mobile devices, ensuring constant availability for your customers.
- Customer support
- Sales and lead generation
- Mobile agent responses
- 24/7 customer availability
- Team collaboration
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Great Businesses are using Charla for their Customer Support, Sales and Lead Generation. Always be there for your customers, even when your agents are out of the office. With the Charla iOS app, your team can respond to visitors and manage conversations directly from their mobile devices.
Screenshots
Verdict
The clearest difference is ads: Charla Live Chat at none against HelpCrunch Inbox's shown. Charla Live Chat also leads on monetization model (free vs ad-supported) and iOS requirement (15.0 vs 17.0). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 5.0 for HelpCrunch Inbox against 5.0 for Charla Live Chat. Both are backed by a comparable volume of ratings — 2 and 4 respectively.
HelpCrunch Inbox ships an update every 3 months, Charla Live Chat every 2 months. Both last shipped on November 3, 2026.
| Parameter | HelpCrunch Inbox | Charla Live Chat |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (2 ratings) | 5.0 (4 ratings) |
| Positive reviews | 33.3% of reviews | — |
| Number of ratings | 2 | 4 — better |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 17.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 20 MB | 20 MB |
| Age rating | 4+ | 4+ |
| Developer | HelpCrunch Corporation | Charla LLC |
Customer experience
HelpCrunch Inbox
Charla Live Chat
In-app purchases
HelpCrunch Inbox
No in-app purchases
Charla Live Chat
No in-app purchases
Questions
Is HelpCrunch Inbox free?
Is Charla Live Chat free?
Which has better reviews, HelpCrunch Inbox or Charla Live Chat?
Do HelpCrunch Inbox or Charla Live Chat have ads?
Which is updated more often, HelpCrunch Inbox or Charla Live Chat?
Other comparisons
