Freshchat vs HelpCrunch Inbox

Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.

HelpCrunch app lets you stay connected with your customers anywhere and anytime. • Talk to your customers on the go • Capture leads proactively • Market your products and delight customers with a speedy service • Assign team members or departments to chat • Get all contact details • Send email follow-ups right from the chat • Assign statuses to your conversations • See who's online among your customers • Instantly show or hide your HelpCrunch chat widget • Change your team availability (online/offline) • Set up notifications you want to receive Easy navigation and responsive design make interactions smooth and hassle-free.