Comparison

Crisp vs HelpCrunch Inbox

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Crisp

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

Highlights
  • Multi-channel customer inbox
  • Team inbox management
  • Mobile-optimized experience
  • CRM integration
  • Chatbots
  • Help articles and shortcuts
Features
Read full description

Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--

About

HelpCrunch Inbox

This business tool allows for on-the-go customer communication, lead capture, and proactive marketing. It facilitates team assignments for chats, contact management, and email follow-ups, ensuring speedy and delightful customer service.

Highlights
  • On-the-go customer chat
  • Proactive lead capture
  • Team chat assignment
  • Email follow-ups from chat
  • Conversation status assignment
  • Customer online status visibility
  • Customizable notifications
Features
Read full description

HelpCrunch app lets you stay connected with your customers anywhere and anytime. • Talk to your customers on the go • Capture leads proactively • Market your products and delight customers with a speedy service • Assign team members or departments to chat • Get all contact details • Send email follow-ups right from the chat • Assign statuses to your conversations • See who's online among your customers • Instantly show or hide your HelpCrunch chat widget • Change your team availability (online/offline) • Set up notifications you want to receive Easy navigation and responsive design make interactions smooth and hassle-free.

Screenshots

Crisp4 screens
HelpCrunch Inbox4 screens

Verdict

The call

The clearest difference is rating: HelpCrunch Inbox at 5.0 against Crisp's 4.4. Crisp's advantage is review sentiment (71% vs 33%) and ads (none vs shown). On price, update cadence, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

HelpCrunch Inbox holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: Crisp has 522 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 71% of Crisp's written reviews are positive against 33% of HelpCrunch Inbox's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Crisp ships an update every 2 months, HelpCrunch Inbox every 3 months. Both last shipped on October 24, 2026.

Scorecard5 real differences · 5 level
Crisp versus HelpCrunch Inbox: the parameters behind the verdict, then further details
ParameterCrispHelpCrunch Inbox
PriceFreeFree
Rating4.4 (522 ratings)5.0 (2 ratings) — better
Positive reviews71.4% of reviews — better33.3% of reviews
Number of ratings522 — better2
Update frequencyEvery 2 months — betterEvery 3 months
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFree — betterAd-supported
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.6 — better17.0
Further details — not scored
Size146 MB20 MB
Age rating4+4+
DeveloperCrisp IM SARLHelpCrunch Corporation

Customer experience

Crisp

All ratings522 ratings
Positive85.4%
Neutral4.2%
Negative10.3%
Written reviews189 reviews
Positive71.4%
Neutral6.3%
Negative22.2%

HelpCrunch Inbox

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews12 reviews
Positive33.3%
Neutral16.7%
Negative50.0%

Bugs and requests

Crisp

Reported bugs

5 issues
  • Login screen freezes
  • Incompatible with newer iOS versions
  • Notification sound not working
  • Conversation filtering issues
  • Inability to edit user profiles

Requested features

6 requests
  • Dark mode option
  • Bulk message management
  • Improved mobile UI/UX
  • Advanced analytics and reporting
  • Customizable notification settings
Show 1 more
  • Multilingual support

HelpCrunch Inbox

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Crisp

No in-app purchases

None

HelpCrunch Inbox

No in-app purchases

Questions

Is Crisp free?
Crisp is free to download, with no in-app purchases.
Is HelpCrunch Inbox free?
HelpCrunch Inbox is free to download, with no in-app purchases.
Which has better reviews, Crisp or HelpCrunch Inbox?
HelpCrunch Inbox is rated higher. Crisp averages 4.4 out of 5 from 522 ratings, while HelpCrunch Inbox averages 5.0 from 2 ratings.
Do Crisp or HelpCrunch Inbox have ads?
HelpCrunch Inbox shows ads; Crisp does not.
Which is updated more often, Crisp or HelpCrunch Inbox?
Crisp ships an update every 2 months, and HelpCrunch Inbox every 3 months. Most recently, Crisp was updated on October 24, 2026 and HelpCrunch Inbox on October 24, 2026.

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