Now Support vs StrataCom Mobile for ITSM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Now Support
Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for seamless productivity.
- Track and advance cases
- Real-time notifications
- Access knowledge articles
- Service Catalog for requests
- Virtual Agent assistance
- Biometric login
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Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. © 2026 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
StrataCom Mobile for ITSM
This business application facilitates hardware asset management and ticket management for IT service desks. It supports scanning barcodes for efficient inventory tracking and integrates with popular ITSM platforms.
- Hardware Asset Management
- Ticket Management
- Barcode Scanning
- Jira Service Management Integration
- Cherwell Integration
- Ivanti Integration
- EasyVista Integration
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StrataCom's ITSM mobile app for Jira Service Management, Cherwell, Ivanti and EasyVista allows scanning of all types of Barcodes for effective Hardware Asset Management as well as general ticket management
Screenshots
Verdict
The clearest difference is review sentiment: StrataCom Mobile for ITSM at 100% against Now Support's 44%. StrataCom Mobile for ITSM also leads on rating (5.0 vs 4.2) and iOS requirement (15.5 vs 18.0). Now Support's advantage is update cadence (every 2 weeks vs every 2 months) and ratings volume (27 vs 5). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
StrataCom Mobile for ITSM holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Now Support has 27 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 44% of Now Support's written reviews are positive against 100% of StrataCom Mobile for ITSM's.
Now Support ships an update every 2 weeks, StrataCom Mobile for ITSM every 2 months. The most recent releases landed on October 21, 2026 and October 19, 2026 respectively.
| Parameter | Now Support | StrataCom Mobile for ITSM |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (27 ratings) | 5.0 (5 ratings) — better |
| Positive reviews | 44.4% of reviews | 100.0% of reviews — better |
| Number of ratings | 27 — better | 5 |
| Update frequency | Every 2 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18.0 | 15.5 — better |
| Further details — not scored | ||
| Size | 140 MB | 111 MB |
| Age rating | 4+ | 4+ |
| Developer | ServiceNow | Stratacom, Inc. |
Customer experience
Now Support
StrataCom Mobile for ITSM
In-app purchases
Now Support
No in-app purchases
StrataCom Mobile for ITSM
No in-app purchases
Questions
Is Now Support free?
Is StrataCom Mobile for ITSM free?
Which has better reviews, Now Support or StrataCom Mobile for ITSM?
Do Now Support or StrataCom Mobile for ITSM have ads?
Which is updated more often, Now Support or StrataCom Mobile for ITSM?
Other comparisons
