Now Support vs Nexthink Mobile

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​ © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Nexthink Mobile enables IT teams and organizations to gain real-time visibility into the health, performance, and overall digital experience of their corporate iOS devices. By providing clear, actionable insights, the app helps enterprises ensure that employees stay productive, connected, and supported wherever they work. Nexthink gives IT teams a unified understanding of device behavior across their managed iOS fleet. Device conditions such as battery health, storage capacity, connectivity quality, and general performance can be monitored to help teams identify issues early, support faster troubleshooting, and maintain reliable access to business-critical applications and services. The app helps organizations understand performance and usage patterns that influence productivity. IT teams can spot unusual behavior, identify trends that may signal device degradation, and better understand how device health affects employees in the field, on the shop floor, or working remotely. This helps organizations move from reactive support to more proactive device management. Nexthink Mobile also supports security and compliance efforts across managed iOS devices. The app surfaces signals that may indicate misconfigured or underperforming applications, unexpected connection behavior, or conditions that could increase operational risk. This helps IT teams take action quickly and keep devices aligned with company policies and operational standards. With Nexthink Mobile, IT leaders gain the visibility needed to help keep managed iOS devices reliable, compliant, and ready for secure employee use across a wide range of roles and work environments. Nexthink Mobile is compatible exclusively with Nexthink Infinity. Note: This application requires enrollment through your organization’s device management solution.