Comparison

Now Support vs The Engram

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Now Support

Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for seamless productivity.

Highlights
  • Track and advance cases
  • Real-time notifications
  • Access knowledge articles
  • Service Catalog for requests
  • Virtual Agent assistance
  • Biometric login
Read full description

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​ © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

About

The Engram

Features
Read full description

Engram: Your External Memory for Deep Thinking Capture, connect, and cultivate your ideas. Engram is more than just a memo app; it’s an intelligent workspace designed to be an extension of your mind. In a world overflowing with information, valuable insights often get lost. Engram provides a structured sanctuary for your thoughts, research, and daily observations, helping you build a personal knowledge base that evolves with you. Key Features: • Intuitive Organization: Bring order to chaos with a flexible system of nested folders and powerful tagging for cross-referencing connections between diverse ideas. • Rich Media Integration: Seamlessly attach photos and videos directly to your memos to preserve the complete context of your findings. • Designed for Focus: A clean, minimalist interface removes distractions, allowing you to concentrate fully on your thoughts. • Built for Professionals: With a robust architecture inspired by academic rigor, Engram is a trusted tool for researchers, clinicians, and lifelong learners. Perfect For: • Structuring complex research projects. • Documenting clinical or field observations accurately. • Consolidating academic materials and study notes. • Developing fleeting inspirations into solid concepts. Your thoughts are valuable. Give them the home they deserve. Download Engram and start building your second brain.

Screenshots

Now Support4 screens
The Engram4 screens

Verdict

The call

The clearest difference is update cadence: The Engram at every 5 days against Now Support's every 2 weeks. On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Now Support ships an update every 2 weeks, The Engram every 5 days. The most recent releases landed on October 21, 2026 and October 18, 2026 respectively.

Scorecard1 real difference · 9 level
Now Support versus The Engram: the parameters behind the verdict, then further details
ParameterNow SupportThe Engram
PriceFreeFree
Rating4.2 (27 ratings) — better—
Positive reviews44.4% of reviews—
Number of ratings27 — better—
Update frequencyEvery 2 weeksEvery 5 days — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad
Requires iOS18.0 — better18.2
Further details — not scored
Size140 MB2 MB
Age rating4+4+
DeveloperServiceNowDE NOVO STUDIO

In-app purchases

None

Now Support

No in-app purchases

None

The Engram

No in-app purchases

Questions

Is Now Support free?
Now Support is free to download, with no in-app purchases.
Is The Engram free?
The Engram is free to download, with no in-app purchases.
Do Now Support or The Engram have ads?
Neither Now Support nor The Engram shows ads.
Which is updated more often, Now Support or The Engram?
Now Support ships an update every 2 weeks, and The Engram every 5 days. Most recently, Now Support was updated on October 21, 2026 and The Engram on October 18, 2026.

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