EliteCloud vs Luma View
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
EliteCloud
Remotely manage your EliteControl security system from your smartphone. Arm or disarm alarms, control gates, doors, and lights. Receive instant, customizable notifications for various events, ensuring peace of mind whether you're home or away.
- Arm/Disarm security system
- Control doors, gates, and lights
- Receive push notifications
- Monitor system status and history
- Manage users and sites
- Bank-level encrypted connection
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EliteCloud connects your smartphone to any EliteControl security system from almost anywhere. Arm/Disarm your alarm, control garage doors, gates, lights & more. Receive notifications directly to your smartphone should anything happen when you are at home or away. Notifications are customisable and include alarms, power failure, battery failure, panic, fire, medical and tamper alarms. App Features • Arm/Disarm • Door, Gate & Lighting Control • Push Notifications • Monitoring • Fire • System History • System Status • User Management • Bank Level Encrypted Connection • Up to 100 Users • Control Up to 100 sites • Regular Updates Hardware Required for EliteCloud Smartphone App • ESL-2, ESL, V9 or Runner alarm system • ESL-2 IoT or IoT-MODULE with internet connection • new ECi For more information regarding compatibility & supported products, please contact your preferred security installer.
Luma View
Monitor your security cameras remotely with live HD video streaming, event playback, and recording capabilities. Features include smart event search with object filtering, customizable grid views, and audio support. Manage multiple devices and access your footage anytime, anywhere from your tablet or mobile.
- HD live viewing (single/split screen)
- Synchronized playback (up to 16 channels)
- Smart Event Search (human/vehicle filtering)
- Push notifications for events
- Customizable grid views
- Snapshot and video recording
- Two-way audio support
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The all new Luma View app offers powerful features at your fingertips, allows you check on what matters – anytime, anywhere. Watch live video, user-friendly event search, playback, and save recordings, or take a snapshot all from your tablet or mobile device. • Enjoy HD live viewing of a single or split screen (4, 9, or 16 channels simultaneously) in both portrait and landscape modes with convenient pinch to zoom • Synchronize playback up to 16 channels • User-friendly Smart Event Search with human and vehicle filtering • Push message offer quick overview of latest events • Auto switch between high or standard resolution depending on your remote connection • Customize your grid views for multi-device management – Drag and drop cameras where you’d like them, even across multiple DVRs/NVRs • Easily scan timeline and playback to find recordings and events • Instantly capture snapshots or record videos with a tap of your finger • Add snapshots and video to your photo library for safe keeping or to share with family, friends, or colleagues • Listen or speak to whoever is on the other end (Audio support varies by camera model) • Remotely control pan/tilt/zoom (PTZ) cameras
Screenshots
Verdict
The clearest difference is update cadence: EliteCloud at every 5 weeks against Luma View's every 8 months. EliteCloud also leads on review sentiment (33% vs 16%). Luma View's advantage is iOS requirement (12.1 vs 15). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
EliteCloud ships an update every 5 weeks, Luma View every 8 months. The most recent releases landed on September 21, 2026 and September 19, 2026 respectively.
| Parameter | EliteCloud | Luma View |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (9 ratings) — better | — |
| Positive reviews | 32.7% of reviews — better | 15.8% of reviews |
| Number of ratings | 9 — better | — |
| Update frequency | Every 5 weeks — better | Every 8 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod, Apple Watch — better | iPhone, iPad, iPod |
| Requires iOS | 15 | 12.1 — better |
| Further details — not scored | ||
| Size | 134 MB | 104 MB |
| Age rating | 4+ | 4+ |
| Developer | Arrowhead Alarm Products | Wirepath Home Systems, LLC |
Customer experience
EliteCloud
Luma View
Bugs and requests
EliteCloud
Reported bugs
89 issues- 🐛 Fails to connect
- 🐛 "Unhealthy Connection" errors
- 🐛 Regularly disconnects
- 🐛 App crashes
- 🐛 Stops communicating with keypad
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- 🐛 Locked out of app
- 🐛 Does not work with multiple iPhones
- 🐛 Recent update shut down app
- 🐛 "Failure to connect" consistently
- 🐛 "Unhealthy Connection" after firmware upgrade
- 🐛 "Server offline" errors
- 🐛 "Disconnected from server"
- 🐛 "Trouble" light with "Line"
- 🐛 "App keyboard not working"
- 🐛 "Unable to type or scan code correctly"
- 🐛 "Bad alarm" goes off for no reason
- 🐛 Offline alerts when no internet issue
- 🐛 Constant problems, keeps disconnecting
- 🐛 "Trouble" problems switching off remotely
- 🐛 "Connection issues" shows unhealthy
- 🐛 "Server communication errors"
- 🐛 "App doesn’t work" incorrect status
- 🐛 "Controls keep disappearing"
- 🐛 "Arming" shows disarmed on app
- 🐛 "Connection issues" logs you out
- 🐛 Brief blue tick for executed actions, easy to miss
- 🐛 Struggles to connect despite strong wifi
- 🐛 App fails to connect, then works when active, fails again after screen lock
- 🐛 Cannot connect since iOS 17
- 🐛 Reboots needed for keypad beeping
- 🐛 Lost connection
- 🐛 Issues with multiple sites
- 🐛 "Unhealthy Connection" after firmware upgrade
- 🐛 "Failure to connect" 99.99% of the time
- 🐛 "Unhealthy Connection" yet works when connected
- 🐛 "Failure to connect" 100% of the time since iOS 17
- 🐛 "Server offline" more times than can count
- 🐛 "Disconnected from server" constantly
- 🐛 "Unreliable" makes me re-login a lot
- 🐛 UI glitching, wouldn't disarm
- 🐛 "Poor app" regularly crashing
- 🐛 "Fail to connect often"
- 🐛 "Cannot connect at all"
- 🐛 "Connection is still connection"
- 🐛 "App doesn’t work"
- 🐛 "Arming" shows disarmed on app
- 🐛 "Connection issues" continuously logs out
- 🐛 "Internet Connection" for 15 days app could not connect
- 🐛 "Time wasters" server offline
- 🐛 "Scam company" no support
- 🐛 "Worse than ever" nothing but problems
- 🐛 "Elite cloud" too many issues
- 🐛 "Mr" unstable connection
- 🐛 "Trouble" problems switching off remotely
- 🐛 "Basic functionality works, but lacks practical features"
- 🐛 "Connection issues" shows unhealthy
- 🐛 "Locked out of app" after cancelling subscription
- 🐛 "Minor bugs fixed?" recent update shut down app
- 🐛 "Still not working properly" fails to connect
- 🐛 "Disappointed" will not work with two iPhones
- 🐛 "Unreliable" app crashed
- 🐛 "Slow" very slow to connect
- 🐛 "Connection issues" shows unhealthy
- 🐛 "Warning! Scam company" do not support
- 🐛 "Worse than ever" nothing but problems
- 🐛 "Elite cloud" too many issues
- 🐛 "Mr" unstable connection
- 🐛 "Trouble" problems switching off remotely
- 🐛 "Not good!" terrible app
- 🐛 "Fails to Connect" since iOS 17
- 🐛 "Constant problems" keeps disconnecting
- 🐛 "Routinely won't connect"
- 🐛 "Cloud reliability" not reliable
- 🐛 "I can’t open the app"
- 🐛 "Online" drops in and out
- 🐛 "Time wasters" server offline
- 🐛 "Network issues" disconnected from server
- 🐛 "Issues with adding alarm" keyboard not working
- 🐛 "Needs for programming options" trouble light
- 🐛 "Unreliable" makes me re-login
- 🐛 "Poor app" crashing
- 🐛 "Fail to connect often"
- 🐛 "Almost Perfect!" needs panic button
- 🐛 "To many server communication errors"
- 🐛 "Internet Connection" could not connect
- 🐛 "App doesn’t work" incorrect status
- 🐛 "Controls keep disappearing"
- 🐛 "Arming" shows disarmed on app
- 🐛 "Connection issues" logs you out
Requested features
8 requests- 💡 Per-mode notifications
- 💡 Geofencing automation for arming/disarming
- 💡 Sensor history logs
- 💡 Show garage door open/closed status
- 💡 Panic button option in the app
Show 3 moreShow fewer
- 💡 Ability to activate Face ID
- 💡 Schedule arming/disarming times remotely
- 💡 More programming options in the app
Luma View
Not enough reviews yet to summarise bugs or requests.
In-app purchases
EliteCloud
No in-app purchases
Luma View
No in-app purchases
