Comparison

YMCA LA vs Optum

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

YMCA LA

Easily manage your fitness journey with this app. Reserve equipment, classes, and swim lanes. Access health programs, event information, facility hours, and important alerts.

Highlights
  • Schedule health and wellness activities
  • Reserve equipment, classes, and courts
  • View facility hours
  • Digital membership barcode
  • Receive instant alerts and notifications
Features
Read full description

The YMCA of Metropolitan Los Angeles app makes getting and staying fit easier than ever! Reserve equipment, classes, swim lanes and get instant access to health & wellness programs, events, hours, alerts and all our programs. Features: SCHEDULE YOUR HEALTH & WELLNESS View, search and reserve equipment, classes, small group training, racquetball courts, personal training, and more. FACILITY HOURS Quickly find out opening and closing times. BARCODE SCAN - Enter our facilities with your digital membership key card. ALERTS - Stay up to date with what’s happening at the LA Y with instant notifications and in app alerts. Please send any feedback and questions to info@ymcaLA.org. We love hearing from you!

About

Optum

Manage your health journey with personalized support. Find providers, schedule appointments, access your health information, and connect with care professionals for guidance. Securely store your data and maximize your benefits.

Highlights
  • Personalized health tracking
  • Provider search and scheduling
  • Appointment management
  • Access to health information
  • Secure messaging with care team
  • Benefit and program access
Features
Read full description

Personalized for you Optum knows that no two people are alike. That you and your health goals are unique. That’s why the Optum app is designed to be your go-to resource for staying on track with your individual health needs. • Convenient scheduling: Find the providers you’re looking for, from primary care physicians (PCPs) to specialists. Depending on your eligibility, you may see provider availability and make and manage appointments to get the care you need. • At your fingertips: Enjoy easy access to all your health information, important updates, and eligible benefits and programs, right from your home screen. • Help when you need it: Message, chat or call nurses and other caring professionals who can help you navigate your health care needs and questions. • Secure access: Feel confident knowing that the Optum app stores all your personal health data safely on your device. Easy access to your eligible benefits  Optum offers a variety of benefits and services, designed for what you need. You may have access to: Guided support: • A dedicated team of Care Guides, nurses, wellness coaches and specialists who can provide tailored assistance and clear, compassionate answers to your questions. • Timely help via chat or phone for finding a doctor, coordinating care, saving on prescriptions and navigating claims. • Expert guidance and personalized recommendations to help you maximize your benefits, manage your health and achieve your individual goals. Seamless health management: • Comprehensive care enabling you to easily access your electronic medical records, see test results, make and manage appointments and handle prescriptions from your device. • Secure messaging with your care team for help with scheduling, test results, refills and other health-related questions. The Optum app connects all the dots in your individual health care journey, providing you with the information you need when you need it. Enjoy peace of mind knowing that Optum is by your side, guiding you to the right care. Download the app today and take control of your health. This experience is provided at no additional cost as part of your health benefits or care you receive. This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor’s care. Please discuss with your doctor how the information provided may be right for you. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. © 2024 Optum, Inc. All rights reserved. Optum® is a registered trademark of Optum, Inc. in the U.S. and other jurisdictions. All other brand or product names are trademarks or registered marks of the property of their respective owners. Optum is an equal opportunity employer.

Screenshots

YMCA LA4 screens
Optum4 screens

Verdict

The call

The clearest difference is rating: Optum at 4.4 against YMCA LA's 1.8. Optum also leads on ratings volume (13K vs 156) and chart position (#204 vs unranked). YMCA LA's advantage is device support (3 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Optum holds the better App Store score, 4.4 against 1.8. That said, the two scores are not equally well evidenced: Optum has 13K ratings behind it against 156, so its average is the more settled of the two. Written reviews point the same way: 5% of YMCA LA's written reviews are positive against 16% of Optum's.

UpkeepUpdate frequency

YMCA LA ships an update every 2 months, Optum every 3 weeks. The most recent releases landed on September 21, 2026 and September 23, 2026 respectively.

Scorecard6 real differences · 5 level
YMCA LA versus Optum: the parameters behind the verdict, then further details
ParameterYMCA LAOptum
PriceFreeFree
Rating1.8 (156 ratings)4.4 (13K ratings) — better
Positive reviews5.0% of reviews16.0% of reviews — better
Number of ratings15613K — better
Update frequencyEvery 2 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#204 — better
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS15.1 — better16.6
Further details — not scored
Size170 MB186 MB
Age rating4+17+
DeveloperAttollo Technology LLCOptum Inc.

Customer experience

YMCA LA

All ratings156 ratings
Positive16.7%
Neutral3.8%
Negative79.5%
Written reviews60 reviews
Positive5.0%
Neutral3.3%
Negative91.7%

Optum

All ratings12,539 ratings
Positive84.8%
Neutral3.0%
Negative12.2%
Written reviews262 reviews
Positive16.0%
Neutral8.0%
Negative76.0%

User reviews

YMCA LA

From 156 App Store ratings

What we love

  • 👍 App adds classes to calendar

Room to improve

  • 🐛 Constant login issues
  • 🐛 App frequently glitches/freezes
  • 🐛 Cannot make reservations/book sessions
  • 🐛 App doesn't save preferred location
  • 🐛 Feedback form doesn't work

Optum

From 13K App Store ratings

What we love

  • ⚡ Quick test result delivery
  • 👨‍⚕️ Compassionate and attentive healthcare providers
  • 📋 Detailed medical information access
  • 🏥 Well-organized clinic staff
  • 💬 Doctor messaging capability

Room to improve

  • 🐛 Persistent authentication loop errors
  • 🔄 Endless loading screens
  • ❌ Internal server errors across multiple features
  • 🚫 Broken MyChart integration
  • ⏱️ Extremely slow app performance

Bugs and requests

YMCA LA

Reported bugs

38 issues
  • Cannot log in
  • Email with pin never arrives
  • App crashes
  • Feedback form doesn't work
  • Keyboard cannot be dismissed
Show 33 more
  • App is slow
  • App logs out randomly
  • App doesn't save preferred location
  • App doesn't show family members
  • App doesn't work at night
  • App doesn't auto-refresh
  • App doesn't show full swim lanes
  • App errors: unable to get class data
  • App errors: unable to get equipment data
  • Missed check-ins
  • App doesn't show classes
  • Cannot cancel classes
  • Cannot jump on waitlist
  • App times out
  • App doesn't find user account
  • App doesn't accept new password from website
  • App doesn't show available times unless day is selected
  • App says cannot retrieve family data
  • App doesn't work for childcare reservations
  • App doesn't work for court bookings
  • App doesn't work for open swim
  • App doesn't work for waitlisting
  • App doesn't sync name with account
  • App redirects to website
  • App doesn't remember login
  • App gives weird error messages
  • App doesn't let you reserve childcare
  • App doesn't let you reserve spots
  • App doesn't allow new account creation easily
  • App doesn't allow booking courts easily
  • App doesn't send pin
  • App shows incorrect date for reservation
  • App doesn't connect to YMCA system for email/password

Requested features

8 requests
  • History of check-ins
  • Overall number of check-ins by year/month
  • Number of streaks (days/weeks)
  • Allow selecting one date, time, and duration for multiple people
  • Develop a new app
Show 3 more
  • List available court times for booking
  • Offer website booking option
  • Provide scannable keycard option

Optum

Reported bugs

20 issues
  • Login redirects to download app screen despite being logged in
  • Buttons trigger authentication loop instead of loading content
  • Loading screen stuck indefinitely with no exit option
  • Internal server errors on messages, medications, and appointments
  • MyChart connection failures with 'unable to connect' messages
Show 15 more
  • App crashes on startup with WiFi proxy error
  • Reply button hidden behind bottom banner
  • Test results notification sent but results unavailable
  • Messages not appearing despite notification received
  • Blank screens when accessing appointments
  • App hangs when navigating between pages
  • Inconsistent login state across sessions
  • Referral information not loading or displaying
  • Test results partially cut off or unreadable
  • Unable to log out without force closing app
  • E-check-in blocked by excessive health conditions
  • Messaging character count not displayed at top
  • Old data pulling forward from previous app
  • Provider information not migrating from old app
  • Ad blocker incompatibility preventing login

Requested features

15 requests
  • Native MyChart app instead of embedded version
  • Expanded character limit for doctor messages
  • Better referral information display with contact details
  • Downloadable test results and referral letters
  • Improved appointment scheduling interface
Show 10 more
  • Direct doctor contact without call center routing
  • Vitals history tracking and display
  • Touch ID/biometric authentication support
  • Better form validation and county selection
  • Printable documents from app
  • Nurse or doctor chat for symptom assessment
  • Insurance information update capability
  • Better notification system for messages
  • Improved accessibility for seniors
  • Tutorial or help documentation

In-app purchases

None

YMCA LA

No in-app purchases

None

Optum

No in-app purchases

Questions

Is YMCA LA free?
YMCA LA is free to download, with no in-app purchases.
Is Optum free?
Optum is free to download, with no in-app purchases.
Which has better reviews, YMCA LA or Optum?
Optum is rated higher. YMCA LA averages 1.8 out of 5 from 156 ratings, while Optum averages 4.4 from 13K ratings.
Do YMCA LA or Optum have ads?
Neither YMCA LA nor Optum shows ads.
Which is updated more often, YMCA LA or Optum?
YMCA LA ships an update every 2 months, and Optum every 3 weeks. Most recently, YMCA LA was updated on September 21, 2026 and Optum on September 23, 2026.

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