HelpDesk Viewer vs Remote Services

Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC. Features Connect to customers device from your iOS device. Chat with customers via text during the session for better understanding of the issues. Manage customer queries, access logs, etc., all in one place for efficient client requirement management. Transfer files from your mobile device to remote computers and vice versa.

FIVES Remote Services FRSA is a professional software platform for iPhone and iPad which combines remote video assistance with Augmented Reality (AR) technology to provide quick and immediate video support, help companies identify and resolve problems, assist installation of machines and systems, support troubleshooting process, all from their HQ or home office effectively and quickly. It allows you to receive support at any time through a video session which allows to see the problem and provide precise instructions through the annotations in Augmented Reality. Key features: • Taking photos and recording videos • Freeze annotations (snap a photo and draw on the image) • Augmented Reality annotations • Screen sharing (documents, web pages, etc.) • Automatic text and voice translation • QR Code and Barcode scanning • Digital zoom