Gubagoo vs OneCloud Connect

This is our new Gubagoo app, helping to keep you connected with your customers on the go. This version of the app provides an enhanced chat experience, but does not yet have all of the features of the legacy version. Just like in GLive, you will be notified of chats, you can monitor conversations in real time, and ResQ those chats - from anywhere! The original version of the app is still available in the app store, and has our full mobile feature set, including Virtual Retailing connectivity, dashboards, and reporting. Here’s what is currently available in this enhanced app: - View live chats across all channels (except Text+, coming soon) - Take over (ResQ) live chats - Send messages to your customers - Send whisper messages to Gubagoo chat specialists and your staff - View and send inventory, offers, and contact cards - View and send your saved responses - Send files, such as photos, videos, and PDFs - Enter and view customer details - Enter lead information and submit the lead to your CRM - Push notifications If you need access to any of the following features on your mobile device, you will still need the legacy app: GLive: - In-app notifications - Do Not Disturb mode Virtual Retailing Features: - View deals Dashboard and Reporting Features: - View history - View dashboard - View leads - View saved responses - View inventory - View offers - View and edit your profile information - View and edit your notification settings - Access our help center This app will be continuously updated to include the features from the Legacy app, and will soon replace the original.

Take your business anywhere. Whether your workspace is on the road, in your living room or spread globally - OneCloud Connect lets you work together more effectively. OneCloud Connect allows users to securely join an active or scheduled video conference directly on your device by clicking the meeting link someone sent you from connect.onecloud.com. Anyone invited to a meeting can download the app and join the meeting for free. Users can: * Join a high definition video Conference from your phone or tablet. * Share your screen and files with anyone, anytime. * Login and host a meeting with their custom meeting ID. * Enable closed captioning/transcribing of participant conversations. * Use a dial-in conference number to join the meeting and use your phone for audio. * Invite additional participants. * Voicemail Management: View, listen to, and manage your voicemails with ease. * Softphone Integration: Make and receive calls directly within the app. * Advanced Call Features: Enjoy functionalities like blind and warm transfers, call holding, call waiting, and ad-hoc conferencing. * Caller ID Switch: Customize your outbound caller ID (requires OneCloud support ticket for activation). * Integrated Contacts and Call History: Access your OneCloud contacts and view detailed call history. * Call Recordings & Notes: Listen to and download call recordings, and add notes or dispositions to your calls. * Update Emergency Address from settings * Direct and Channel Messaging: Communicate with your team using direct messages or through dedicated channels. * Message Pinning and Replies: Keep important messages visible and reply directly to specific messages. * Personalization Options: Customize groups and channels with unique names and icons. * Quick Call Feature: Initiate calls directly from your chat. * Enhanced Interactivity: Use emojis and message reactions for a more engaging chat experience. * Upload and Share documents