Zoho Desk vs OneCloud Connect

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

Take your business anywhere. Whether your workspace is on the road, in your living room or spread globally - OneCloud Connect lets you work together more effectively. OneCloud Connect allows users to securely join an active or scheduled video conference directly on your device by clicking the meeting link someone sent you from connect.onecloud.com. Anyone invited to a meeting can download the app and join the meeting for free. Users can: * Join a high definition video Conference from your phone or tablet. * Share your screen and files with anyone, anytime. * Login and host a meeting with their custom meeting ID. * Enable closed captioning/transcribing of participant conversations. * Use a dial-in conference number to join the meeting and use your phone for audio. * Invite additional participants. * Voicemail Management: View, listen to, and manage your voicemails with ease. * Softphone Integration: Make and receive calls directly within the app. * Advanced Call Features: Enjoy functionalities like blind and warm transfers, call holding, call waiting, and ad-hoc conferencing. * Caller ID Switch: Customize your outbound caller ID (requires OneCloud support ticket for activation). * Integrated Contacts and Call History: Access your OneCloud contacts and view detailed call history. * Call Recordings & Notes: Listen to and download call recordings, and add notes or dispositions to your calls. * Update Emergency Address from settings * Direct and Channel Messaging: Communicate with your team using direct messages or through dedicated channels. * Message Pinning and Replies: Keep important messages visible and reply directly to specific messages. * Personalization Options: Customize groups and channels with unique names and icons. * Quick Call Feature: Initiate calls directly from your chat. * Enhanced Interactivity: Use emojis and message reactions for a more engaging chat experience. * Upload and Share documents