RTS Access Ride Request vs RTS Plus
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
RTS Access Ride Request
Book and view paratransit trips for Monroe County, NY. Registration and approval are required before booking. Visit myRTS.com/Access for more information.
- Book paratransit trips
- View scheduled trips
- Monroe County, NY service
- Requires registration and approval
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RTS Access Ride Request helps you book and view paratransit trips for Monroe County, NY. RTS Access registration and approval is required prior to booking any trips. Visit myRTS.com/Access for details.
RTS Plus
This app provides door-to-door public transportation for individuals with disabilities who cannot use fixed-route services. It allows users to book rides, track their bus in real-time, and receive notifications for their trips. Payment can be made in advance or with exact cash on the day of the ride.
- Door-to-door paratransit service
- Book rides via smartphone or phone
- Real-time ride tracking
- Automated trip reminders
- Advance or cash payment options
- Accessible vans and buses
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RTS Plus Paratransit is a door-thru-first-door public transportation service designed for individuals with disabilities who are ADA Paratransit Eligible and unable to utilize the Regional Transit System (RTS) fixed route service independently. The service features specially trained bus operators, accessible vans, and buses with wheelchair lifts to help individuals with difficulty navigating stairs. RTS Plus riders can access shopping, social events, restaurants, medical appointments, hospitals, schools, jobs, and more. RTS Plus does not provide emergency medical transport services. Regional Transit System (RTS) also operates affordable origin-to-destination transportation through MicroTransit within designated zones in Gainesville. HOW IT WORKS: - To book a ride using your smartphone, simply set your pickup and drop-off address, choose a pickup or drop-off window, and indicate if you're bringing additional passengers. You can also book a ride over the phone by calling and speaking with one of our dispatchers. - Your bus fare can be paid in advance on your smartphone with a credit or debit card or on the day of your ride to the bus operator with cash. Our bus operators do not have change, so exact fare is needed. - You will receive an automated call or text reminder a day before your scheduled trip. You will also receive a call or text when your bus operator is on the way and upon arrival. The RTS Plus rider app lets you track your ride status in real-time! - Once the bus operator arrives at your pickup location, they will wait 5 minutes for you to appear. If they arrive early, the bus operator will wait until the start of your pickup window before starting the 5-minute wait period. - RTS Plus is a shared ride service, which means you may not go directly to your destination without your bus operator picking up or dropping off other riders along the way. Questions? Contact us via email at RTSCS@Cityofgainesville.org or call 352-393-RIDE.
Screenshots
Verdict
RTS Access Ride Request and RTS Plus both sit at 3.1 stars, but that hides the real split: 100% of RTS Plus's written reviews are positive against 0% of RTS Access Ride Request's. RTS Plus also leads on update cadence (every 5 weeks vs every 25 months). RTS Access Ride Request's advantage is monetization model (free vs ad-supported) and ratings volume (12 vs 4). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 3.1 for RTS Access Ride Request against 3.0 for RTS Plus. Both are backed by a comparable volume of ratings — 12 and 4 respectively. Written reviews are what separate them: 0% of RTS Access Ride Request's written reviews are positive against 100% of RTS Plus's.
RTS Access Ride Request ships an update every 25 months, RTS Plus every 5 weeks. Both last shipped on October 7, 2026.
| Parameter | RTS Access Ride Request | RTS Plus |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (12 ratings) — better | 3.0 (4 ratings) |
| Positive reviews | 0.0% of reviews | 100.0% of reviews — better |
| Number of ratings | 12 — better | 4 |
| Update frequency | Every 25 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 11.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 28 MB | 134 MB |
| Age rating | 4+ | 4+ |
| Developer | RGRTA | Via Transportation, Inc. |
Customer experience
RTS Access Ride Request
RTS Plus
In-app purchases
RTS Access Ride Request
No in-app purchases
RTS Plus
No in-app purchases
Questions
Is RTS Access Ride Request free?
Is RTS Plus free?
Which has better reviews, RTS Access Ride Request or RTS Plus?
Do RTS Access Ride Request or RTS Plus have ads?
Which is updated more often, RTS Access Ride Request or RTS Plus?
Other comparisons
