Comparison

ServiceWA vs Authenticator App `

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ServiceWA

Access select Western Australian State Government services conveniently in one app. Designed for residents, citizens, business owners, and visitors in WA, it streamlines your interaction with government offerings.

Highlights
  • Access WA State Government services
  • One-stop government service hub
  • Digital Identity integration
  • Location services integration
  • Camera services integration
Read full description

ServiceWA is provided by the WA Government to help people connect with WA State Government services. It is designed for Australian residents or citizens who live in WA, do business here, or are visiting WA. The ServiceWA app allows you to activate and access select WA Government services in one place. The App may require you to enable camera or location services based on the service that you enable. For more information about ServiceWA, including how to link your Digital Identity, visit https://www.wa.gov.au/organisation/government-of-western-australia/servicewa-mobile-app

About

Authenticator App `

Enhance your online security with an app that generates time-based one-time passwords (TOTPs) for account access. It offers easy setup, robust security features like PIN and biometric protection, and supports over 1000 applications. Secure your digital identity with an extra layer of protection.

Highlights
  • Generates time-based one-time passwords (TOTPs)
  • Easy account setup via QR code or secret key
  • PIN code and biometric authentication
  • Password storage and generation
  • Supports over 1000 applications
  • Backup and sync via iCloud
Features
Read full description

Authenticator App provides a secure and convenient way for users to protect their accounts by adding an additional layer of security. The app generates time-based one-time passwords (TOTPs) that are used in conjunction with a user's login credentials to access online accounts, services, and applications. With its simple set up process, support for a wide range of services and applications, and high level of security, Authenticator App is an ideal solution for anyone looking to enhance their security and protect their online identity. Features: -Easy to set up Authenticator App is incredibly easy to add a new account. Users simply need to scan a QR code provided by the service or enter a secret key, which generates a unique six-digit code that changes every 30 seconds. This code is then used as a TOTP to access the account. -Highly secure The app uses time-based one-time passwords (TOTPs) to generate unique, time-sensitive codes that cannot be guessed or reused. Additionally, the app is protected by a PIN code or biometric authentication, such as Touch ID or Face ID, ensuring that only authorized users can access the app and view their codes. With these security features, users can be confident that their accounts are protected from unauthorized access and hacking attempts. -Password storage protection Password storage protection is a secure and convenient way to store and manage your passwords for various online accounts. With advanced security measures, ease of use, and automatic syncing, it allows you to keep your sensitive information private and protected from unauthorized access. -Password generator A random password generator is a tool that creates unique, strong passwords for online accounts. It generates passwords using a combination of letters, numbers, and symbols, making them difficult for hackers to guess or crack. -Supports 1000+ Apps Authenticator App supports a wide range of services and applications, including Google, Facebook, Dropbox, Amazon, and more. -Backup and sync With Auto-Sync on, you can easily back up your 2FA accounts to your iCloud. Subscription: Payment will be charged to iTunes account at confirmation of purchase. Subscription automatically renews unless auto-renew is disabled at least 24 hours before the end of the current period. Account will be charged for renewal within 24 hours prior to the end of the current period and will identify the cost of renewal. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. Privacy Policy: https://ws.wisdomalls.com/log/wisdom/privacy_policy Terms of Use: https://ws.wisdomalls.com/log/wisdom/terms_of_use

Screenshots

ServiceWA4 screens
Authenticator App `4 screens

Verdict

The call

The clearest difference is rating: Authenticator App ` at 4.3 against ServiceWA's 2.4. Authenticator App ` also leads on review sentiment (30% vs 15%) and iOS requirement (12.0 vs 15.6). ServiceWA's advantage is in-app purchases (none vs 6) and ads (none vs shown). On price and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Authenticator App ` sells 6 in-app purchases, starting at $6.99 per 7 days. ServiceWA asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Authenticator App ` holds the better App Store score, 4.3 against 2.4. That said, the two scores are not equally well evidenced: ServiceWA has 1K ratings behind it against 31, so its average is the more settled of the two. Written reviews point the same way: 15% of ServiceWA's written reviews are positive against 30% of Authenticator App `'s.

UpkeepUpdate frequency

ServiceWA ships an update monthly, Authenticator App ` every 2 months. Both last shipped on October 12, 2026.

Scorecard8 real differences · 2 level
ServiceWA versus Authenticator App `: the parameters behind the verdict, then further details
ParameterServiceWAAuthenticator App `
PriceFreeFree
Rating2.4 (1K ratings)4.3 (31 ratings) — better
Positive reviews15.3% of reviews29.9% of reviews — better
Number of ratings1K — better31
Update frequencyMonthly — betterEvery 2 months
AdsNo — betterYes
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPodiPhone, iPod
Requires iOS15.612.0 — better
Further details — not scored
Size82 MB27 MB
Age rating4+4+
DeveloperGovernment of Western AustraliaWISDOM DATA LIMITED

Customer experience

ServiceWA

All ratings5 ratings
Positive20.0%
Neutral0.0%
Negative80.0%
Written reviews131 reviews
Positive15.3%
Neutral6.1%
Negative78.6%

Authenticator App `

All ratings31 ratings
Positive80.6%
Neutral6.5%
Negative12.9%
Written reviews211 reviews
Positive29.9%
Neutral3.3%
Negative66.8%

User reviews

ServiceWA

From 1K App Store ratings

What we love

  • ✅ Centralizes multiple government services in one app
  • 🚀 Fast load times and efficient performance (for some users)
  • 🔒 Secure identity verification process
  • 📱 Check-in functionality works well once set up
  • 💉 Vaccination certificate integration

Room to improve

  • 😤 Extremely complex and frustrating setup process
  • 🔐 Requires multiple app downloads (MyGovID, Medicare app)
  • ❌ Poor user experience for non-technical users
  • 🚫 Mandatory digital ID requirement (privacy concerns)
  • ⏳ Time-consuming identity verification steps

Authenticator App `

From 31 App Store ratings

What we love

  • 🔒 Secure authentication
  • 💡 Useful for multiple accounts

Room to improve

  • 💰 Expensive subscription
  • 🐛 Unreliable performance
  • 🤔 Misleading app description
  • 🤯 Difficult to cancel subscription

Bugs and requests

ServiceWA

Reported bugs

19 issues
  • App crashes on launch or gets stuck on loading screen
  • Login authentication fails with MyGovID
  • Verification code SMS never arrives or times out
  • App freezes waiting for verification code with no way to exit
  • Unspecified error messages during login
Show 14 more
  • JSON forbidden error on MyGovID authentication
  • Blank screen after ID validation attempt
  • App won't appear on home screen (must open from App Store)
  • Incompatible with iPhone 6 and older iOS versions (OID003 error)
  • G2G Pass tab has broken email confirmation field
  • Fuelwatch feature not appearing despite release notes
  • Vaccination certificate shows wrong valid date
  • App hangs on home screen when using mobile data
  • Requires phone restart to function properly
  • Facial recognition scan issues
  • App doesn't support 120Hz refresh rate devices
  • Cannot import vaccination certificate from Safari/Chrome
  • Redirect loops when sharing COVID certificate with SafeWA
  • Cannot check in children through the app

Requested features

19 requests
  • Check-in history visibility (at least 7-14 days)
  • Manual check-in capability
  • Dark mode option
  • Ability to hide personally identifiable information (DOB)
  • Digital driver's license support
Show 14 more
  • Online vehicle registration access
  • Fuelwatch integration (actual integration, not just links)
  • Emergency services integration
  • Transperth integration
  • License renewal reminders
  • Seniors WA integration
  • Back-tap app opening feature
  • Searchable service list organized by life events
  • Check-out functionality for time tracking
  • Support for non-Australian phone numbers
  • Ability to register without passport
  • Multiple alert areas for bushfire alerts
  • Photo ID display at venues
  • Support for temporary visa holders without driver's license

Authenticator App `

Reported bugs

3 issues
  • Unable to scan QR codes
  • Incorrect verification codes
  • Subscription issues after device change

Requested features

3 requests
  • Free version with limited features
  • Easier subscription management
  • Better integration with Microsoft products

In-app purchases

None

ServiceWA

No in-app purchases

6 purchases

Authenticator App `

Subscriptions6
  • Authenticator Week Plan$6.997 Days
  • Authenticator Weekly Trial3 Days trial$7.997 Days
  • Authenticator monthly Premium$9.991 Month
Show 3 more
  • Authenticator Yearly Plan3 Days trial$39.991 Year
  • Authenticator Yearly Premium$39.991 Year
  • Authenticator Yearly PRO$49.991 Year

Questions

Is ServiceWA free?
ServiceWA is free to download, with no in-app purchases.
Is Authenticator App ` free?
Authenticator App ` is free to download, with in-app purchases available.
Which has better reviews, ServiceWA or Authenticator App `?
Authenticator App ` is rated higher. ServiceWA averages 2.4 out of 5 from 1K ratings, while Authenticator App ` averages 4.3 from 31 ratings.
Do ServiceWA or Authenticator App ` have ads?
Authenticator App ` shows ads; ServiceWA does not.
Which is updated more often, ServiceWA or Authenticator App `?
ServiceWA ships an update monthly, and Authenticator App ` every 2 months. Most recently, ServiceWA was updated on October 12, 2026 and Authenticator App ` on October 12, 2026.

Other comparisons