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ServiceWA

ServiceWA

by Government of Western Australia

1K ratings
119 reviews
πŸ“Š Productivity
Free

Details

  • Released
  • Updated
  • December 29, 2021
  • July 17, 2026

Developer

Government of Western Australia
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ServiceWA screenshot #1 for iPhone
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About

Access select Western Australian State Government services conveniently in one app. Designed for residents, citizens, business owners, and visitors in WA, it streamlines your interaction with government offerings.

βœ“Access WA State Government services
βœ“One-stop government service hub
βœ“Digital Identity integration
βœ“Location services integration
βœ“Camera services integration
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What users say

Summarized from real user reviews of ServiceWA. Based on 1K reviews and a 2.4/5 average, it highlights the 7 positives and 16 negatives reviewers mention most about this Productivity app.

Positive things

  • βœ…Centralizes multiple government services in one app
  • πŸš€Fast load times and efficient performance (for some users)
  • πŸ”’Secure identity verification process
  • πŸ“±Check-in functionality works well once set up
  • πŸ’‰Vaccination certificate integration
  • 🎯All-in-one solution for COVID-related services
  • ⚑Quick setup for tech-savvy users (under 45 minutes)

Negative things

  • 😀Extremely complex and frustrating setup process
  • πŸ”Requires multiple app downloads (MyGovID, Medicare app)
  • ❌Poor user experience for non-technical users
  • 🚫Mandatory digital ID requirement (privacy concerns)
  • ⏳Time-consuming identity verification steps
  • πŸ”—Confusing navigation and unintuitive design
  • πŸ“΅Doesn't work on older iPhone models (iPhone 6, iOS below 14)
  • 🌐Non-Australian phone numbers not supported
  • πŸ”„Requires re-setup when changing devices
  • ⚠️Accessibility issues for elderly users
  • πŸ”΄Frequent crashes and loading screen freezes
  • πŸ“ŠData loss on app updates
  • 🚨VPN blocking functionality
  • 🐌Slow camera launch for QR scanning
  • πŸ’”Doesn't work reliably on mobile data (only WiFi)
  • πŸ”—Broken links and redirects to websites instead of integration
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+1

What's New in ServiceWA

v2.15

July 17, 2026

This update includes bug fixes and enhancements. Have a question or suggestion? Email us at support@digital.wa.gov.au

User reviews

Most RecentHighest RatedLowest Rated

Fire Armsportal

Maybe i’m stupid all i want to do is log into the firearms portal, i have mi/id set up, the site is just annoying wont let me is it the site or .
Freddie 52Freddie 52

Useless App

An unspecified error appears even after myID authentication.
Pravesh SinghPravesh Singh

Useless

Have tried at least 7 times to log in to access fuel support payment (following instructions) and it repeatedly says my id strength isn’t strong enough even though the minimum requirement is standard and mine is STRONG. If the intention is to fool people into believing the digital process is easy and frustrate them into giving up then bravo. Do Better
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SAPM13SAPM13

Useless

Government is useless, app is buggy, probably had 5 humpty engineers watching 1 engineer work to develop this. Not only that, probably had to spend 1 day writing a JHA.
Either way, the government is useless, don’t think giving a measly $100 (by the way, it’s hard earnt tax payers money) for fuel to try and shut us up is valid.
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Sui’ GenerisSui’ Generis

Faulty - Needs A Rebuild

This worked fine during COVID but in 2026 the app no longer works properly.
It’s a current issue that is known to ServiceWA but they appear to not have the ability to fix it.
It needs to be deleted and replaced altogether.
Seanyq1Seanyq1
See 114 more reviews

User experience

🐞

Reported Bugs

19 issues

App crashes on launch or gets stuck on loading screen

Bug

Login authentication fails with MyGovID

Bug

Verification code SMS never arrives or times out

Bug

App freezes waiting for verification code with no way to exit

Bug

Unspecified error messages during login

Bug

JSON forbidden error on MyGovID authentication

Bug

Blank screen after ID validation attempt

Bug

App won't appear on home screen (must open from App Store)

Bug

Incompatible with iPhone 6 and older iOS versions (OID003 error)

Bug

G2G Pass tab has broken email confirmation field

Bug

Fuelwatch feature not appearing despite release notes

Bug

Vaccination certificate shows wrong valid date

Bug

App hangs on home screen when using mobile data

Bug

Requires phone restart to function properly

Bug

Facial recognition scan issues

Bug

App doesn't support 120Hz refresh rate devices

Bug

Cannot import vaccination certificate from Safari/Chrome

Bug

Redirect loops when sharing COVID certificate with SafeWA

Bug

Cannot check in children through the app

Bug
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Requested Features

19 requests

Check-in history visibility (at least 7-14 days)

Feature

Manual check-in capability

Feature

Dark mode option

Feature

Ability to hide personally identifiable information (DOB)

Feature

Digital driver's license support

Feature

Online vehicle registration access

Feature

Fuelwatch integration (actual integration, not just links)

Feature

Emergency services integration

Feature

Transperth integration

Feature

License renewal reminders

Feature

Seniors WA integration

Feature

Back-tap app opening feature

Feature

Searchable service list organized by life events

Feature

Check-out functionality for time tracking

Feature

Support for non-Australian phone numbers

Feature

Ability to register without passport

Feature

Multiple alert areas for bushfire alerts

Feature

Photo ID display at venues

Feature

Support for temporary visa holders without driver's license

Feature

FAQ

What is ServiceWA?

ServiceWA is an application provided by the WA Government that allows users to activate and access select WA State Government services in a single, convenient location. It is designed to streamline interactions with government offerings for eligible individuals.

Who is ServiceWA for?

This app is intended for Australian residents or citizens who live in Western Australia, conduct business there, or are visiting the state. It aims to provide easy access to government services for these groups.

Does ServiceWA cost money to use?

Based on the provided information, ServiceWA is a free application. There are no mentions of in-app purchases or subscription fees associated with its use.

What services can I access through ServiceWA?

The app allows you to activate and access select WA State Government services. For specific details on which services are available and how to link your Digital Identity, you can visit the official WA Government website.

Does ServiceWA require specific permissions?

Yes, the app may require you to enable camera or location services. These permissions are dependent on the specific WA State Government services you choose to activate and use within the application.