Ailo vs ServiceWA
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Ailo
This platform connects property investors and renters with their property managers, offering enhanced transparency and control. It facilitates faster rent payments, expense tracking, and direct communication for efficient property management.
- 24/7 fund access for investors
- Instant rent payment visibility
- Direct communication with property managers
- Faster repair reporting for renters
- Multiple payment options
- Paperless inspection tools
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You deserve a great property manager. And great property managers use the Ailo platform to give their property investors and renters unprecedented transparency, more control, and better choices. The Ailo app was designed to help property investors and renters stay even more connected with their rental property – and their property manager! **WHY PROPERTY INVESTORS LOVE AILO** PAY OFF YOUR MORTGAGE SOONER * Direct access to your funds 24/7 * See the moment rent is paid, even before it’s cleared by the banks * Instantly transfer available funds to your bank account, instead of waiting until end-of-month (using New Payments Platform technology) so you can pay off your mortgage sooner 24/7 VISIBILITY, ON-DEMAND ACCESS * Instant access to all of your real-time balances, statements, bills, and inspection reports * See upcoming bills and expenses, so there's no end-of-month surprises * A direct line to your property manager via Messages, so you can collaborate and problem solve faster and minimise vacancy rates MORE & BETTER INVESTOR CHOICES * Set your cash flow preferences, including when and where your funds are deposited, and how bills are paid * Nominate how you want to balance income, expenses and reporting across your property portfolio * Choose to pay your bills via credit card, debit card, direct debit or with rental income, and it will all appear on your EOFY statement at tax time **WHY RENTERS LOVE AILO** REPORT & RESOLVE REPAIRS FASTER * Get a direct line to your property manager via Messages * We measure your property manager’s response times to your messages to help them improve their service UNLOCK MORE FAST, SECURE PAYMENT OPTIONS * Unlock more payment methods in addition to other options offered by your property manager, including direct debit, debit card, credit card, and Centrepay. * Easily split rent with housemates SEAMLESS, PAPERLESS INSPECTIONS * Collaborate with your housemates and share the load on the inspection * Add your own time-stamped photos, notes and electronic signature directly in your app MORE VISIBILITY INTO WHAT’S GOING ON * Always know when your next rent payment is due and how much you owe * See a log of all your past rent payments, bills, and messages to your property manager
ServiceWA
Access select Western Australian State Government services conveniently in one app. Designed for residents, citizens, business owners, and visitors in WA, it streamlines your interaction with government offerings.
- Access WA State Government services
- One-stop government service hub
- Digital Identity integration
- Location services integration
- Camera services integration
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ServiceWA is provided by the WA Government to help people connect with WA State Government services. It is designed for Australian residents or citizens who live in WA, do business here, or are visiting WA. The ServiceWA app allows you to activate and access select WA Government services in one place. The App may require you to enable camera or location services based on the service that you enable. For more information about ServiceWA, including how to link your Digital Identity, visit https://www.wa.gov.au/organisation/government-of-western-australia/servicewa-mobile-app
Screenshots
Verdict
The clearest difference is rating: Ailo at 4.2 against ServiceWA's 2.4. Ailo also leads on update cadence (every 2 weeks vs monthly). ServiceWA's advantage is ratings volume (1K vs 33) and review sentiment (15% vs 6%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Ailo holds the better App Store score, 4.2 against 2.4. That said, the two scores are not equally well evidenced: ServiceWA has 1K ratings behind it against 33, so its average is the more settled of the two. Written reviews complicate that: 6% of Ailo's written reviews are positive against 15% of ServiceWA's, so the app with the better star average is not the one people write more warmly about.
Ailo ships an update every 2 weeks, ServiceWA monthly. The most recent releases landed on October 13, 2026 and October 14, 2026 respectively.
| Parameter | Ailo | ServiceWA |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (33 ratings) — better | 2.4 (1K ratings) |
| Positive reviews | 6.3% of reviews | 15.3% of reviews — better |
| Number of ratings | 33 | 1K — better |
| Update frequency | Every 2 weeks — better | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 15.1 — better | 15.6 |
| Further details — not scored | ||
| Size | 84 MB | 82 MB |
| Age rating | 4+ | 4+ |
| Developer | Ailo Pty Ltd | Government of Western Australia |
Customer experience
Ailo
ServiceWA
User reviews
Ailo
From 33 App Store ratingsWhat we love
- 🚀 User friendly
- 🚀 Easy to navigate
- 🚀 Convenient for property owners
Room to improve
- 🤑 Excessive fees for tenants
- 🐛 Slow payment processing
- 🤖 Deliberately inconvenient for manual payments
- 🤔 Lack of transparency around fees and policies
- 🤯 Forced usage by rental agencies
ServiceWA
From 1K App Store ratingsWhat we love
- ✅ Centralizes multiple government services in one app
- 🚀 Fast load times and efficient performance (for some users)
- 🔒 Secure identity verification process
- 📱 Check-in functionality works well once set up
- 💉 Vaccination certificate integration
Room to improve
- 😤 Extremely complex and frustrating setup process
- 🔐 Requires multiple app downloads (MyGovID, Medicare app)
- ❌ Poor user experience for non-technical users
- 🚫 Mandatory digital ID requirement (privacy concerns)
- ⏳ Time-consuming identity verification steps
Bugs and requests
Ailo
Reported bugs
3 issues- Incorrect rent calculations and payment status
- Unreliable notifications
- Compatibility issues with older devices
Requested features
4 requests- Ability to save payment details without fees
- Faster payment processing
- Clearer communication of fees and policies
- Option to pay rent directly without using the app
ServiceWA
Reported bugs
19 issues- App crashes on launch or gets stuck on loading screen
- Login authentication fails with MyGovID
- Verification code SMS never arrives or times out
- App freezes waiting for verification code with no way to exit
- Unspecified error messages during login
Show 14 moreShow fewer
- JSON forbidden error on MyGovID authentication
- Blank screen after ID validation attempt
- App won't appear on home screen (must open from App Store)
- Incompatible with iPhone 6 and older iOS versions (OID003 error)
- G2G Pass tab has broken email confirmation field
- Fuelwatch feature not appearing despite release notes
- Vaccination certificate shows wrong valid date
- App hangs on home screen when using mobile data
- Requires phone restart to function properly
- Facial recognition scan issues
- App doesn't support 120Hz refresh rate devices
- Cannot import vaccination certificate from Safari/Chrome
- Redirect loops when sharing COVID certificate with SafeWA
- Cannot check in children through the app
Requested features
19 requests- Check-in history visibility (at least 7-14 days)
- Manual check-in capability
- Dark mode option
- Ability to hide personally identifiable information (DOB)
- Digital driver's license support
Show 14 moreShow fewer
- Online vehicle registration access
- Fuelwatch integration (actual integration, not just links)
- Emergency services integration
- Transperth integration
- License renewal reminders
- Seniors WA integration
- Back-tap app opening feature
- Searchable service list organized by life events
- Check-out functionality for time tracking
- Support for non-Australian phone numbers
- Ability to register without passport
- Multiple alert areas for bushfire alerts
- Photo ID display at venues
- Support for temporary visa holders without driver's license
In-app purchases
Ailo
No in-app purchases
ServiceWA
No in-app purchases
Questions
Is Ailo free?
Is ServiceWA free?
Which has better reviews, Ailo or ServiceWA?
Do Ailo or ServiceWA have ads?
Which is updated more often, Ailo or ServiceWA?
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